FAQ

Payments

Can I make electronic payment through the University of Ottawa’s website?

No. We don’t offer this payment option. To pay your balance online, go to your financial institution’s website and pay your bill through online banking. Enter the University of Ottawa as the payee and use your student number as your account number.

Can my fees be paid by a third party?

Yes. If someone else is paying your fees electronically, that person simply needs to set up the University of Ottawa as a payee and use your uOttawa student number as the account number when making a payment. A copy of the statement of account isn’t required to pay online, only the amount due. 

I’d like to pay my residence fees separate from my university fees. How can I do that?

It’s now possible for you to pay your residence fees online through your financial institution. Use your student number as your account number and select “University of Ottawa Housing” as the payee.

How can I pay for my meal plan?

Mandatory meal plan

The cost of your mandatory meal plan is included in the university fees that appear in your student account, available through uoZone. This means that the methods of payment for your meal plan are the same as for your university and residence fees.  

Upgrading a mandatory meal plan and paying for other meal plans

Starting on August 17, 2015, if you’ve already paid the fees covering your mandatory meal plan, you can upgrade your plan in person at the uOttawa Card Services office.

You can pay for any of the other meal plans online using your uOttawa card. You can also make your payment in person with a certified cheque or money order payable to uOttawa Card Services at the uOttawa Card Services office or by mailing your certified cheque or money order to the address below.

uOttawa Card Services
University Centre

85 University, Room 106
Ottawa ON  K1N 6N5
Canada

Tel.: 613-562-5893
uOttawacard@uOttawa.ca

Are there any charges if my cheque is returned NSF (not sufficient funds)?

Yes. If your bank returns your cheque, a $40* administrative fee will be applied to your account, plus interest charged at the National Bank of Canada prime rate plus 8%, annually. Late payment fees may also apply.

*This administrative fee has been approved by the University’s Board of Governors. 

Will I be charged late fees if I don’t pay my tuition by the deadline?

Yes. If your payment isn't received by the due date, a $60* late fee will be applied to your account, plus interest, charged at the National Bank of Canada prime rate plus 8%, annually. 

*This administrative fee has been approved by the University’s Board of Governors.

The payment deadline is approaching and my scholarship or bursary still has not been deposited in my account. What should I do?

You must contact the Financial Aid and Awards Service to confirm that you are eligible for the scholarship or bursary. You are responsible for paying the balance not covered by your scholarship or bursary by the payment deadline.

Financial Aid and Awards
Desmarais Building
55 Laurier Avenue East 
Room 3156
Ottawa ON K1N 6N5

Tel.: 613-562-5734 
Toll-free: 1-877-868-8292 ext. #5734
Fax: 613-562-5155 
Email: loansandawards@uOttawa.ca

What should I do if a payment I made more than four working days ago still hasn’t shown up on my statement of account?

Please send proof of the payment to Financial Services so we can locate the payment.

Refunds

Can I request a refund and what are the fees?

If you receive a credit as a result of changing your classes, the credit is automatically applied against the tuition fees for your next term unless you have submitted a request for a refund. A $25 administration fee is automatically deducted from your refund. See the list of approved administrative fees. Your request for changes to your registration or to withdraw must appear in your student file before the deadline listed in the important dates and deadlines section of the university calendar.

There are no administrative fees for refunds of other fees, such as housing fees, scholarships, overpayments, etc.

What do I do if I have requested a refund but haven’t received it yet?

Refunds are usually processed within 14 days. However, if you haven't received your refund after this period, please email us a completed replacement cheque request form. You’ll receive a confirmation email when your cheque is ready.

Will I receive a confirmation email after I submit a refund request?

Yes. If your request is not granted, we will send you an email explaining why.

However, if your request has been granted, you will not receive an email notification. A reimbursement cheque will be mailed to you within two weeks of submitting your request.

Income tax

What is the difference between a T2202A and a T4A tax slip?

The T2202A is not a receipt but simply confirmation of the fees that are tax deductive for a given tax year. Only fees paid appear on a T2202A. 

You will receive a T4A slip if you received any scholarships, bursaries or uOttawa awards, including funds from outside agencies or organizations, during the tax year.

• If the funds were applied to your uOttawa account, your T4A slip will be available in uoZone.
• If the funds were applied to your uOttawa account but no T4A appears in uoZone, contact Human Resources

Who receives an RL-8 (Relevé 8) slip?

RL-8 slips (Amount for postsecondary studies) are issued to Quebec residents by Revenu Québec. Only fees for terms you completed are included on an RL-8.

For any information related to RL-8 slips, contact Revenu Québec.

Western Union Business Solutions

What are the benefits of using this payment method?

By using the international student payment portal you will receive an exchange rate quote that is valid for 72 hours. This will allow you to always know the amount you’re going to pay in local currency at the time you send your payment, and have confidence that the full amount will arrive to the campus and be posted to your student account quickly. Advantages of using this payment method include:

• You can pay your tuition and fees in the currency of your choice which will then be converted to Canadian Dollars. 
• There are NO additional transaction charges from Western Union Business Solutions or the university, though you may be charged a transaction fee by your bank.
• The exchange rate is valid for 72 hours after the transaction is initiated, taking the uncertainty out of the total payment amount. 
• The exchange rate is competitive when compared to most banks’ retail rates. 
• Payments received will include your reference information, which ensures that your payment reaches your student account quickly. 
• Payments will be electronically transmitted to the University ensuring timely posting, typically 2-5 business days from the time you initiate the payment. 

How do I request a payment quote and send out a payment?

Step 1: Access the Platform
• Enter login information (Student ID, Name,Email). 
Step 2: Get a Payment Quote 
• Input amount owed in Canadian Dollars.
• *Choose currency type from the dropdown bar.
• An exchange rate quote will automatically be generated and valid for 72 hours.
• Print out or save payment instructions. 
Step 3: Bank Transfer 
• Use payment instructions to make a payment in person, online, or by phone at your local bank.
Step 4: Payment Finalized 
• The University will post the Canadian Dollar equivalent to your student account once the funds are processed by Western Union Business Solutions, generally 2 to 5 business days after your local bank initiates payment.

* If your local currency is not available, please select an alternative currency or Canadian Dollars. You will receive all of the benefits listed above including no banking charges from your university or Western Union Business Solutions, quicker posting of payment to your student account, and fully referenced payments.

Who can I contact if I have questions about making a payment?

Please contact Western Union Business Solutions:
Phone: +1 877 218 8829
Email: studentinquiries@westernunion.com

If you would like feedback on the status of your payment, please email studentinquiries@westernunion.com with the following information:
Student Name
Student ID
Payment Reference Number
Date of Transaction
Proof of payment from your bank, if you have already initiated the wire transfer.

Which fees can I pay using this service?

This service can be used to make payment for all balances on your student account. 

If l pay in my local currency, will the university receive Canadian Dollars (CAD)?

Yes. Once Western Union Business Solutions receives your local currency payment, we will remit the funds to the University in Canadian Dollars.

How can l find out the amount I owe in my local currency?

Once you have chosen a currency in the dropdown list, the system will automatically display the amount due in your local currency.

Why is my currency not available?

Unfortunately, due to international and domestic banking regulations, some currencies are unable to be traded on the open market or are otherwise unavailable. In the instances where your currency is unavailable, you can select an alternative currency, including Canadian Dollars, to ensure your payment will be posted to your student account quickly.

Do l need to include the payment reference number when I make my payment?

Yes. This ensures your payment is easily identified and posted to your student account quickly. Your payment reference number is located on the payment instructions form at the time your payment quote is generated. Please include your payment reference number in the “payment reference” field when sending funds to Western Union Business Solutions.

I forgot to include my payment reference number with my payment. Will my payment be delayed?

If you forgot to include your payment reference number there is a possibility that your payment will be delayed. Under these circumstances please contact us immediately by phone: +1 877 218 8829 or email: studentinquiries@westernunion.com
Be prepared to offer the following information:
Student Name 
Student ID
Payment Reference Number
Date of transaction
Currency paid
Proof of payment from your bank, if you have already initiated the wire transfer.

Sponsorship

Am I responsible for following up with my sponsor if my university fees aren’t paid by the deadline?

Yes. Your university fees must be paid by the deadline, so be sure to check your student account, available in uoZone, to see if your sponsor has paid the fees.  If you see that any fees aren’t paid, contact your sponsor immediately.

How can I find out if there are any fees not covered by my sponsor?

Contact your sponsor to check the terms of your agreement, how long you’re covered by the agreement and whether there any fees not covered. You are responsible for paying any amounts not covered by your sponsor and for any balance on your student account. Late payment fees and interest may apply to any outstanding balance.

Is there a difference between the University Health Insurance Plan (UHIP) and the private medical and dental insurance plan?

Yes. UHIP is mandatory for international students and provides coverage for basic health care services such as hospital stays and treatment, physician visits, laboratory tests, travel by ambulance and some of the other services usually covered by the government-sponsored Ontario Health Insurance Plan (OHIP).

The private medical and dental insurance plan is offered by your student association through Greenshield and provides coverage for prescription drugs, dental and some health services not covered under the UHIP plan.

Am I responsible for opting out of the private medical and dental insurance or the University Health Insurance Plan (UHIP) if I’m covered under a plan through my sponsor?

Yes. If you’re covered by a comparable private medical and dental plan, you can opt out of the private plan but must do so by September 30. Opting out is done through uoZone.

UHIP is mandatory for all international students. However, if you’re an international student but are covered by a plan that is considered comparable to the UHIP plan, you can make a request to opt out of UHIP. To do so, please contact the International Office directly.
NOTE: Approval to opt out is not guaranteed. 

Other questions

Where can I get more information on U-Pass?

You can get all the information you need on U-Pass from your student association. You can also provide association representatives with your feedback and ask them any questions you may have.

Undergraduate students
U-Pass Ottawa
u-pass@sfuo.ca passer@feuo.ca

Graduate students
GSAÉD
u-pass@gsaed.ca

How can I provide feedback on the service I received?

You can provide your feedback by completing our online customer satisfaction survey.

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