Applauding service excellence

Posted on Thursday, May 5, 2016

Deux hommes et une femme, accompagnés d’un homme dans un costume, sourient et agitent des pompons devant une banderole de l’Université d’Ottawa.

President Allan Rock, with emcees Tina Lamontagne and Justin Thibault, and the Gee-Gee’s mascot, at the Founders’ Day Breakfast, where the Service Excellence awards were presented.

By Linda Scales

On Friday, April 29, President Allan Rock spent his last Founders’ Day Breakfast presenting the 2015 President’s Awards for Service Excellence to 21 exceptional employees (four individual and two team awards).

The individual winners are:

Chantal Boudreau, Admissions Officer, Strategic Enrollment Management(presented posthumously)

Chantal’s respect for students and colleagues will not soon be forgotten. After a long illness, she died on October 26, 2015, at age 41. The very same day, Strategic Enrollment Management received a letter addressed to Chantal from a student thanking her for her advice and help. Chantal approached her work with students with enthusiasm and proved her devotion, determination and joie de vivre countless times over.

Sophie LeTouzé, Research Development Manager, Faculty of Social Sciences

Allan Rock est debout sur la scène en compagnie de deux hommes et d’une femme. Ils écoutent l’allocution de Louis de Melo, qui prend place à la tribune.

Allan Rock (second from left) and Vice-President, External Relations, Louis de Melo (right), with members of Chantal Boudreau’s family, who accepted a posthumous Service Excellence award on her behalf. 


Sophie’s creativity and organizational skills have been invaluable in helping 270 Faculty of Social Science professors prepare their grant applications. In addition to meeting with the researchers and reading their proposals, she organizes “made-to-measure” grant workshops and writes letters of support. Sophie helped develop engaging research themes that showcase the faculty’s research and are now being used to recruit graduate students. She also organized a group hug for unsuccessful SSHRC applicants that boosted morale and encouraged re-submissions.

Valery L’Heureux, Assistant to the Director, School of Epidemiology, Public Health and Preventive Medicine, Faculty of Medicine

Valery is a person who goes the extra mile, and her interpersonal and organizational skills were vital to the successful transition of the former Department of Epidemiology and Community Medicine into the School it is today. She has been lauded, in particular, for her cost-saving idea of conducting first-round faculty recruitment interviews via Skype. This streamlined recruitment process not only saved the University thousands of dollars, but also reduced the many hours that faculty and others normally spend on recruitment interviews, which also reduced “reviewer fatigue.”

Patrick Taylor, Benefits Specialist, Human Resources

Patrick could be considered a critical support worker for his fellow uOttawa employees. Given that benefits administration is a challenging and rapidly evolving area of expertise, Patrick seeks out information to support employees and their families, often at critical periods in their lives. His work demands maximum flexibility and compassion: he may be relied on to guide employees through the health system, to structure benefit programs for the families of terminally ill employees, or to advocate on behalf of employees who need specialized medical support for their disabled dependents. His commitment expands into all hours of the day or night, supporting uOttawa employees whether they are here on campus or travelling internationally. He provides the highest level of service excellence to uOttawa employees, often at a time when they need it most.

The team category winners are:

Food Services:

Danny Albert, Ariane Beauchamp, Philippe Demers, Patrick Genest, Patricia Grégoire, Myriam Hugron, Maryann Moffitt

The Food Services team met immediate success with the opening of the new 24/7 Dining Hall, the introduction of “anytime dining” – innovative among universities – and a menu that respects the needs of students with dietary restrictions as well as international members of the uOttawa community. This success was confirmed by comparing the results of surveys conducted in 2013 and again in 2015: student satisfaction improved in every category, including food offerings and service. And what’s more, Food Services’ commitment to food sustainability is evident in everything from food purchasing to zero-waste dining.

Office of Undergraduate Programs, Faculty of Science:

Alex Ben-Tchavtchavadze, Chantale Boileau, Alexandra Godin, Louise Labelle, Julie Lamothe, Mélanie Langevin, Tina Michaud-Barnes, Julie Monette, Marc Phillion, Josiane Trudel, Charles Wolfe

The proactive philosophy of the Office of Undergraduate Programs at the Faculty of Science is paying off in spades, according to the results of two Destination 2020 scorecard indicators. In the service quality assessment (undergraduate) indicator, the Faculty of Science was the only direct-entry faculty to attain the goal of 80% satisfaction – a marked improvement from its score of 60% in 2010. In the second indicator, retention rate (undergraduate), the Faculty beat the goal of 91.2% retention, scoring 92.4%. These results reflect the hard work of this dedicated group of employees who partner with uOttawa services to improve the student experience.  

Justin Thibault, à l’avant, revêt un uniforme de footballeur des Gee-Gees et agite un pompon devant une foule; en arrière-plan, le public imite son geste.

Emcee Justin Thibault leads the crowd at the 2016 Founders’ Day Breakfast in some exuberant pompom-waving. 

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