Google Apps at uOttawa

General FAQ

Will I lose my email address?
No, you will keep your existing email address, but it now will be powered by Google.

As a student, why should I switch to Google apps?
You'll keep the same email address, but it will be powered by Google, one of the most sophisticated messaging tools available. You'll also have access to powerful messaging and calendar tools, in addition to enhanced security features, 30 GB of storage and easy synchronization to your mobile devices.

Will I be able to access my emails on my phone?
Yes, you can easily synch your new Google account to a variety of mobile devices.

I already have a Gmail account. Why do I need this one too?
Your Google account is your official University student email account through which the University communicates with you. University administrators, professors, teaching assistants and other students will easily recognize this email address. Note that some professors may screen out student emails that do not end in or that cannot be easily identified.

Your Google email account also indicates your affiliation with the University, which is helpful when applying for jobs or communicating with other professionals. Your Google account offers the same great features that you love in Gmail, but within the domain and with no advertising!

How do I get a Google Apps account?
See the Sign-up Process page for more information.

Incoming students who are new to the University and beginning classes in the fall will automatically be assigned a Google Apps account when they register.

The project is currently focussing on providing every student with a Google Apps account. Professors and administrative staff are not eligible for an Google account.

Will my old Webmail emails and information be transferred to my new account?
Yes, see the Get ready for Google Apps page for more information about what will be and won't be transferred to your new account and how to prepare your Webmail account for the transfer.

What are the advantages of using Google Apps?

  • Lots of storage space: You will enjoy a full 30 GB of online email storage space (much more than the current 252 MB), so you can archive all of your email online. You'll no longer need to worry about deleting messages or saving them in offline folders.
  • Better spam filter: Easy integration with mobile devices (coming soon)
  • Easy web access
  • Better message organization and retrieval: With Gmail, you'll spend less time managing folders and searching for messages. For example, you can add one or more tags, or "labels" to your messages to organize and store them more efficiently. And with the Google-powered search feature, you can find any message quickly and easily, whether it's in your Inbox or stored in your message archive.
  • Easier calendar sharing: Google Calendar lets you and your fellow students quickly and easily share your calendars and specify the details you want to show. Calendar sharing is a great way to keep up-to-date on everyone's schedule. Now it's easier than ever to find out who is in a class, attending a meeting, or out of town.
  • Integrated chat: With the Google Talk instant messaging application, you can communicate instantly with other students at the University right from the Gmail interface. In addition, all your chats are automatically saved, so you can always retrieve important information later.
  • Access to services from anywhere, at any time: A key benefit of the Google-hosted solution is that you can access email, contacts, and calendar from any computer or mobile device that is connected to the Internet.

How long will it take to activate my account?
After accepting the Terms of Service and setting the password for your Google account, you should receive an email within 24 hours notifying you that your account has been activated.

How do I sign in to my Google account?
Once your account has been activated, you will receive an account activation email in your Google account Inbox, and personal email Inbox to confirm that your account has been activated and provide instructions on how to access it. The email management status page and University's Student Gateway page will each contain a link to the Google account login page.

How do I change my Google account password?

Log into the new uoZone ( and navigate to uoAccess from My account under your name in the top right corner.

Can I forward my Gmail messages to another account?

Yes. Information is available at

How do I opt-out of this service?
There will be an opt-out option. You will be required to provide an alternate email address so that the University can communicate with you. However, we recommend that you sign up for the Google account to enjoy all the benefits of having an email address. Keeping your email address shows your affiliation with the University, which is useful in communicating with professionals and applying for jobs. You will also benefit from features such as increased storage, enhanced security, and collaboration tools, but without any of the advertising you see in a traditional Gmail account. Also, keep in mind that some professors may screen out student emails that do not end in

What is the University of Ottawa's email policy?

All email correspondence from the University of Ottawa is sent to students via their official university email ( It is the student’s responsibility to check his/her university email account on a regular basis.

It is highly recommended that all professors use their official university email account ( when communicating with their students and mention this practice in their course syllabus.