FAQ

General

What are the hours of operation at the walk-in clinic?

The walk-in clinic is open Mondays to Fridays from 8am to 8pm, and Saturdays and Sundays from 10am to 2pm *Note: The walk-in clinic is closed on Sundays from June to August, on December 25th and 26th and on January 1st. On recognized holidays, we are open from 10am to 2pm.

Where are all of the UOHS locations and how will I know where I have to go for my appointment?

UOHS has 4 locations: 100 Marie Curie, 316 Rideau (2nd floor), 801 King Edward and 1 Nicholas

The location of your appointment will be noted in the Appointment Reminder email. You can access the Providers & Locations page if you need additional information.

If I am not covered by OHIP or by another provincial health insurance, can I utilize the walk-in clinic medical services?

Yes, you can utilize the walk-in clinic medical services. However, you have to pay a fee of $60.

Can I register with a family physician at UOHS?

Yes - If you are a student or employee of the University of Ottawa or Saint-Paul University, a local resident with OHIP coverage, a member of OSEG Organization or a member of Operations Family Doc, you can register with a doctor at UOHS. Register your name, health card number, current and permanent address, etc. online, then call our office at 613-564-3950, or in person at our clinic at 100 Marie Curie, to register with a UOHS family physician and book an appointment.

Remember to bring your provincial health card and your student card with you to each appointment or walk-in visit at UOHS.

How can I ensure continuity of care when seeing a new doctor at UOHS?

If you require ongoing treatment or follow-up care for a medical condition while at university we recommend that you register for a family doctor at UOHS. Having a consistent healthcare provider can facilitate continuity and coordination of care. Ask your current physician for a brief medical summary of your patient record, as well as copies of current medications, test results, immunizations and/or treatment recommendations. Bring this summary with you to your first doctor's appointment at UOHS.

Are there fees or costs not covered by my provincial health card or UHIP?

Yes, not all healthcare services are covered under your basic health plan. Consult the UOHS Fees page for the list of uninsured services. You can also contact UOHS by phone at 613-564-3950 or in person at any of our locations if you have any questions or concerns. We accept debit, Visa or Mastercard. UOHS does not manage the student health plans on campus. Students should note that you may also be covered under your parent's health insurance plan. Compare the coverage you receive under your student plan with that of your parent's plan before deciding to opt out of coverage provided by your student federation. You may also choose to keep both insurance plans to maximize your coverage. International students may choose to pay a higher premium to pay for health care costs (i.e hospital stays, medication) not covered by UHIP. It's important to know what your health insurance plan covers.

How do I get recent test results?

Our providers promptly review the results of tests. Patients whose test results are clinically significant will be contacted for follow-up. It can take up to 4 weeks before the report of a test result reaches the clinic. If you have not heard from us by then and would like to review your test result please call us at 613-564-3950 and ask to speak with a nurse. Please note that we do not give test results over the phone.

What options do I have if I need medical advice after UOHS hours of operation?

If you have a life-threatening medical emergency, go to a hospital emergency room or call 9-1-1 immediately. If you have an urgent but non-life threatening problem, please read our advice.

Who do I contact if I have any questions or concerns about the privacy and the confidentiality of my personal health information at UOHS?

You can discuss any concerns regarding the privacy and confidentiality of your health information with your primary care provider or with our Privacy Officer. You can contact our Privacy Officer at privacyofficer@uohs.uottawa.ca Read more about the UOHS policy about privacy.

Appointments

How do I cancel or change an appointment?

If you are unable to attend your scheduled appointment, contact our clinic immediately. Since appointments are in high demand, your prompt cancellation will give another patient the opportunity to access timely medical care. Appointments that are not cancelled by 12 pm (Noon) one (1) business day prior to your scheduled appointment (or by 12 pm on Saturday for appointments taking place the following Monday) will be subject to fees. Consult our Fees page or contact us by phone at 613-564-3950 for more information.

What is the difference between a regular appointment and an appointment for a Periodic Health Visit?

A regular appointment is for the purpose of addressing a specific health concern. A Periodic Health Visit (previously called Annual Physical Exam) involves a customized review of your current health status including a review of your health history and a physical exam. It typically includes an update on your medical history, height, weight, blood pressure, a full physical examination and a review of immunization status, medications and preventive care measures.

I need to renew a prescription. How can I do this?

You have 2 options:

  • Ask your community pharmacy to fax the prescription renewal request to your provider at 613-564-6627. It only takes up to 2-3 business days for your provider to process the fax request. Please note that a $20 fee may apply. However, University of Ottawa and Saint-Paul University students, as well as patients who have been granted financial exemption by UOHS, are exempt from paying this fee. Visit our Fees page for more information. In addition, note that some prescription requests cannot be submitted by your pharmacist. Please make sure to inquire with your pharmacist ahead of time.
  • Schedule an appointment with your MD or NP. If you have not seen your provider in a while or if the prescription is for a medication you do not normally receive, you should book an appointment with your provider to renew your prescription. This can be done on our website or by phone at 613-564-3950. In circumstances where your supply of medication will run out prior to when you are able to book a follow up appointment with a provider, your pharmacist is authorized to give you a short refill on certain medications. Please note, the amount of medication your provider prescribes correlates with the time in which they would like you to be reassessed in clinic. Note that narcotic prescription refills require a doctor's appointment and cannot be obtained at the Walk-in Clinic.

Do I need to book an appointment, and are there associated fees, to request a referral?

As of May 2013, patients may be charged a fee for referral requests without a visit to the physician’s office, i.e. requests that are faxed, mailed or called in. University of Ottawa and Saint-Paul University students, as well as patients who have been granted financial exemption by UOHS, are exempt from paying this fee. Visit our Fees page for more information.

I didn’t receive an appointment reminder, am I still liable for the fee if I missed my appointment?

As a courtesy, the clinic sends appointment reminders via email for all scheduled appointments. Provided we have a valid email address, you will receive a reminder for your appointment 72 hours in advance of your appointment. If the clinic does not have your email on file, you will receive a courtesy reminder via telephone. If you do not receive an appointment reminder, you are still responsible for arriving on time to your scheduled appointment. A telephone or email appointment reminder is not guaranteed, nor does a lack of one signify a void in our cancellation policy.

Remember to add the clinic’s domain address “@uohs.uottawa.ca” to your “safe senders list” to prevent appointment reminders from being moved to your Junk E-mail folder.

How do I prepare and what should I bring to my appointment?

We recommend that you arrive 15 minutes before your scheduled appointment. You will be required to review and confirm your demographic information and, depending on the type of appointment, you may be required to fill out forms before you see your provider.

You should always bring your health card (or proof of coverage) and if you’re a student, your university student card, as well your reading glasses to review and complete forms. If you’re booking a first appointment or a periodic health visit (annual physical) with your family provider, you should also bring your immunization record and list of the medications (bring the bottles if available) you are currently taking.

Do I need to bring my health card (or proof of insurance) to every appointment?

Yes. All patients must have a health card to show that they are entitled to health care services paid for by a Health Insurance Plan. All patients are required to provide their health card or, if private insurance, proof of coverage at their appointment. Should you forget your health card or proof of coverage, you will be charged a fee for the visit. You should also ensure when making your appointment that your health card has not expired, otherwise you will be charged a fee when you present for your appointment. Once you have renewed your health card, you can request a reimbursement for the fee by contacting our clinic and providing proof of valid coverage. RAMQ patients or patients with private insurance can make a request for reimbursement directly with their province or insurance carrier. Registered UOHS patients can update their health card information using our online form.

What is a 3rd party physical?

A third-party complete physical examination is sometimes required for pre-employment, insurance coverage, driver’s license, and more. During these examinations, the physician will complete the forms required by the third party. This process usually involves obtaining your vitals, examination of your body, and assessment of your current and past medical history. Note that this is an uninsured service and is not covered by your provincial health plan. Please refer to our fees page for additional information.

Students

I’m an out-of-province student. Do I have to pay for healthcare?

No - You have a provincial health card which covers your basic healthcare needs. Once you have registered with a UOHS family physician, you can book an appointment online, by phone or in person. Remember to bring your provincial health card and your student card with you to each appointment or walk-in visit at UOHS.

I’m an international student. Do I have to pay for healthcare?

No - You are covered under the University Health Insurance Plan (UHIP) which covers your basic healthcare needs. Contact the University of Ottawa International Office for questions about your insurance plan. Once you have registered with a UOHS family physician, you can request an appointment online, by phone or in person. Remember to bring your UHIP card (or proof of insurance letter from the International Office) and your student or employee card any time you come to the clinic for an appointment or walk-in visit.

What do I need to know about immunizations as a new student?

Are there specific requirements for my clinical placement? All students should ensure that their immunizations are up-to-date. Bring your immunization record with you to university. If you are new to Canada or have been out of the country for longer than 12 months, you must also have documentation of a recent TB skin test performed by a Canadian physician.

Some University of Ottawa faculties (i.e. Medicine, Nursing, Physiotherapy, Human Kinetics, etc.) have specific requirements for clinical placements. It is a student's responsibility to obtain these tests/immunizations prior to your placement. If you require tests or immunizations, plan ahead and get your results before the start of your placement.

You can book an appointment or visit our walk-in clinic anytime to update all your immunizations and/or TB testing.

I am a student or employee of the University of Ottawa or Saint Paul University. Can members of my family also register with UOHS?

Yes. As long as you are a student or employee already registered with a UOHS family physician, spouses and minor children living at the same address, can register and then book an appointment. Visit one of our clinics or contact us by phone at 613-564-3950 for more information.

How can I get a medical certificate?

A new policy will be available soon..

Who can I contact to ask questions about insurance coverage?

Full-time students at the University of Ottawa are covered by a private insurance plans, paid for as part of their tuition fees. Part-time students can choose to opt-in to the same private insurance plan for a premium. Please contact your Insurance Plan Administrator for more information:

If you have chosen to be covered by your parents’/your partner’s insurance, you can directly contact this private insurance company to learn more about your benefits. Please note that student health insurance plans are not managed by UOHS
Where can I get health products, resources, and information on different health topics while at university?

If you are looking for information and tools to maintain a healthy lifestyle while juggling schoolwork, your social life, and your job, visit the staff at the Health Promotion Resource Centre at UCU 203 or attend any number of free events such as cooking classes, yoga, and health info sessions taking place across campus and in residence.

Where can I find information about clinics organized by Health Services, and events organized by Health Promotions teams?

UOHS organizes clinics throughout the year (flu shots, immunizations, etc.). The Health Promotion department and Peer Ed teams also organize a number of fun and informative health events alone or in partnership with campus and community partners. Visit our website's Health Promotion page, search for our events on uoCal, or follow us on Facebook, Twitter, LinkedIn and Instagram to stay up-to-date on all the latest news, events, contests, and demos taking place throughout the year.

RAMQ Patients

Fee change for RAMQ Patients: Why is this change being made to the fees that Quebec patients pay at UOHS?

In an effort to provide our Quebec patients with the same convenience and ease of access to our services as our other patients, UOHS initiated a practice to process the billing and send all appropriate forms to RAMQ for reimbursement at Quebec rates. In 2005, due to the costs involved in offering this service, UOHS introduced a moderately priced annual charting fee for our Quebec patients.

It is important to note that along with the challenge of a 3-month delay for payment, the rates Quebec pays to physicians to deliver medical services are, on average, the lowest in Canada.

Recently, the Quebec government took certain measures that prohibit a licensed Quebec provider to charge charting fees.

Regrettably, UOHS is left with little alternative but to charge our Quebec patients $20 for each visit, a practice already in place in most Ottawa clinics. Annual harting fees will no longer be charged to our Quebec patients.

Which patient visits are affected?

Visits to Family Medicine physicians, paediatrician& walk-in clinic visits. Patients pay the clinic visit fee before the appointment with the physician and sign the out-of-province claim form.

I see a specialist at UOHS, i.e. OB/GYN, Endocrinology, Sports Medicine, Psychiatry, Physiotherapy. Do the new fees apply to specialists?

*No. RAMQ has a different remuneration system for specialists. Patients do not have to pay up front to see a specialist but do have to sign an out-of-province claim form at each visit. This allows the specialist to be paid for the visit.

*Exception: Patients pay a $20 fee to see the paediatrician. RAMQ patients (outside of the Outaouais region) are required to pay the visit *fee in full (at the appointment) with the OB/GYN specialist and will be required to submit an out province claim form and receipt to RAMQ directly for reimbursement. *Variable depending on reason for visit

I often come to the clinic just to see the nurse, i.e. for an injection (B12, allergy shots, etc), dressing change, etc. Do I have to pay the visit fee?

No. The only time we charge the injection fee of $10 to the patient is when patients do not have provincial insurance or equivalent or when the service is uninsured ie travel or other injection.

What if I cannot pay the visit fee?

UOHS is sensitive to the fact that some patients do not have the means to pay for their visit and wait for their reimbursement from RAMQ. For those who demonstrate that they are on social assistance or the social solidarity program, the clinic will exempt them from the visit fee and will seek reimbursement from RAMQ directly.

Otherwise patient must pay before seeing the physician. Patients can also go to a. A list of walk-in clinic is available at Reception & on our website.

Why are University of Ottawa and St Paul’s University students exempt from this fee?

Students pay a Health Services fee as part of their tuition. Students must still sign reimbursement form.

Do University of Ottawa & St Paul University employees have to pay the fee?

Yes.

How long does it take to receive a refund from RAMQ?

Receive a refund from RAMQ may take up to 3 months. UOHS has no control over this, and is unable to answer your questions regarding the status of your refund request. You can direct your questions to RAMQ by calling 1-800-561-9749.

What if I only need a prescription renewal?

Do I have to come in for a visit? For the majority of prescription renewals patients just need to have their pharmacy fax the prescription renewal to the clinic. In some cases a visit will be required.

HP Blog

Hours of Operation

Walk-in Clinic
100 Marie Curie, Ottawa

Monday: 8 AM - 8 PM
Tuesday: 8 AM - 8 PM
Wednesday: 8 AM - 8 PM
Thursday: 8 AM - 8 PM
Friday: 8 AM - 8 PM
Saturday: 10 AM - 2 PM
Sunday: 10 AM - 2 PM*

*Summer Hours: The Walk-in Clinic will be closed on Sundays from June 4th to August 27th

Important Walk in appointment information for Rideau Clinic location

Contact

300-100 Marie Curie Pvt
Ottawa, ON
K1N 6N5

Tel: 613-564-3950

Fax: 613-564-6627

After Hours Access to Care

Patients registered with a family doctor at UOHS

In case of emergency, always dial 911. THAS connects you to a nurse who can provide medical advice, or, if appropriate, provide access to a family health team doctor or suggest that you go to emergency.

1-866-553-7205


Patients not registered with a family doctor at UOHS – Ontario residents

In case of emergency, always dial 911. Telehealth Ontario is a free service that allows Ontario residents to speak to a Registered Nurse with their medical questions any time of the day or night. This could be when you're sick or injured but aren't sure if you need to see a doctor or can treat the situation at home.

1-866-797-0000


Patients not registered with a family doctor at UOHS – Quebec residents

In case of emergency, always dial 911. Info-Santé 8-1-1  is a free and confidential telephone consultation service that puts you in contact with a nurse in case of a non-urgent health issue.

Info-Santé 811

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