Service standards

General guidelines

Requests that are critical to the proper administration or the image of the University have priority over other jobs. Whether or not Language Services accepts a request depends on the resources available, as well as the length of the document submitted and the requested deadline. Please note that payment might be required for particularly long projects (over 3,000 words, approximately) or rush projects.

Unless otherwise indicated, services for official communications are free of charge.

If you aren't sure whether your project is eligible, or wish to discuss your particular needs or upcoming projects, feel free to contact us at trarev@uOttawa.ca or at ext. 5634.


Options for non-eligible requests

If your request doesn't qualify for free internal services, we can recommend an external firm or a freelancer. Your unit is then billed directly (see the Market rates section).


Turnaround times

Academic and administrative units are responsible for notifying us well in advance about large projects (reports and publications, lengthy documents, new websites, etc.), especially if the deadline is short. Last-minute requests force us to resort more often to external providers, and this proves very costly for the University.

In general, please allow for at least two working days' turnaround time for each 1,000-word block of translation (or 3,000-word block of editing or 6,000-word block of proofreading). More time may be needed when you also ask that your source (original) text be edited before being translated.


Market rates

Here is a breakdown of current market rates, which can vary according to the requested deadline and the nature of the text:

  • Translation: 22 to 26 cents a word
  • Editing: $54 to $68 an hour
  • Proofreading: $48 to $58 an hour
  • Writing: $60 to $75 an hour

Online form

Please use our online form for all translation, editing, writing or proofreading requests. You may find it helpful to bookmark this link.

Available to users on campus only
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Online form

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