About us

Our Mandate

Mandate

The purpose of the Office of the Ombudsperson is to provide an independent, impartial and confidential process through which members of the University community may pursue just, fair and equitable solutions to disputes. In addition, the Ombudsperson may make recommendations, where appropriate, for changes to University policies and procedures and may promote discussion of institution-wide concerns.

Annual report

The Ombudsperson must submit an annual report to the Senate, the Board of Governors and the student associations of the University of Ottawa and make the report public via the Ombudsperson’s website. The report must detail the activities of the Ombudsperson, including statistics on all complaints received, and make recommendations, as necessary.

Terms of Reference

For further details, refer to the Allocation Document  in their entirety.

 

 

Our principles

Confidentiality

We offer a safe and confidential resource for you to air a concern, discuss a problem, or seek assistance about any issue related to work or study or about non-academic issues. We hold communications in strict confidence and do not disclose confidential information unless we are given permission to do so, or in rare situations where there appears to be an imminent risk of serious harm or when required by law.

Independence

The Ombudsperson and staff are not employees of the University nor are they affiliated with any student associations. The Office is independent of administrative structures and student government. The Office is funded jointly by the Student Associations and the University.

Impartiality

The Ombudsperson and staff listen to all concerns impartially without taking sides. We are guided by a concern for fair process. We consider the interests of all parties, provide an objective assessment, and look for solutions that are mutually agreeable and equitable. If a matter is investigated, it is done so in an impartial fashion.

As voting members of the Association of Canadian College and University Ombudspersons (ACCUO) we are committed to the ACCUO Standards of Practice (June 2012).

Our Services

Inform

Provide information on policies, regulations/rules and channels of appeal.

Coach

Listen and provide assistance to enable the client to make a decision to address a problem.

ReferListen and refer to the appropriate authority.
Examine complaints

Examine a formal complaint once all channels of appeal have beenexhausted; make recommendations when deemed appropriate.

FacilitateFacilitate a dialogue between two parties in conflict.
Bridge

Facilitate the resolution of a conflict by offering a communication bridge between two parties in conflict.

Problem Solve

Intervene directly with the appropriate authorities to find a solution.

MediateMore formal mediation between two parties.

 

Feedback from our clients:

“The staff was amazing; courteous, helpful, respectful, empathetic”.

“The ombudsperson gave excellent advice and she was very welcoming and easy to talk to.”

“I want to thank the Ombudsperson that helped a great deal. We felt that she helped clarify questions and gave a good direction to our problem. Thanks again for your great help.”

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