Reporting to the Vice-President Academic and Provost, Strategic Enrollment Management (SEM) is responsible for academic-related processes and services for future and current students, professors, academic staff, alumni and the general public.

Academic essentials

Information on everything you'll need to do throughout your studies, from choosing a program of study to getting your diploma. Some of these academic essentials are offered at the undergraduate level only.

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All email correspondence from the University of Ottawa is sent to students via their official university e-mail (@uOttawa.ca). It is the student's responsibility to check his/her university email account on a regular basis.

It is highly recommended that all professors use their official university e-mail account (@uottawa.ca) when communicating with their students and mention this practice in their course syllabus.

Customer service outlets

Contact one of our customer service outlets for support with any of the academic essentials or search for a topic using InfoExpress, the simplest, quickest way to find the information you need. Office hours are subject to change - please check this page before your visit.


infoExpress

InfoAdmission: Receives and evaluates applications for admission to undergraduate programs

Services

  • General information for undergraduate admission, undergraduate application for admission, admission file being processed, documents needed to complete admission file, international students, undergraduate scholarship offers
Information

For questions related to admission to graduate studies, please contact the Graduate Studies Office of the faculty offering the program you are applying to.

Office hours

Please note that exceptionally, InfoAdmission will close at 3:30 p.m. on Thursday December 15, 2016 and at 2 p.m. on Friday December 16, 2016.

  • September 1 to May 31: Monday to Friday, 9 a.m. to 4:30 p.m.
  • June 1 to August 31: Monday to Friday, 9 a.m. to 3:30 p.m.

Contact information

InfoAdmission
Tabaret Hall (map)
75 Laurier Avenue East
Ottawa ON K1N 6N5
Canada
Tel.: 613-562-5315
Toll-free: 1-877-868-8292
Fax: 613-562-5790
admissions@uOttawa.ca

InfoService: Handles requests for documents, transcripts, proof of registration and other registrar-related services

Services

Online information

Online services

  • Use the Purchase Official Documents application in uoZone
  • AuraData (education verification service)

Office hours

Please note that InfoService will close exceptionally between 11:30 a.m. and 3 p.m. on Tuesday, December 13, 2016. However, our reception desk and phone lines will be open during that time.

Please note that exceptionally, InfoService will close at 1 p.m. on Thursday December 15, 2016. However, our reception desk and phone lines will be open till 3:30 p.m. 

  • September 1 to May 31: Monday to Friday, 9 a.m. to 4:30 p.m.
  • June 1 to August 31: Monday to Friday, 9 a.m. to 3:30 p.m.

Contact information

InfoService
Tabaret Hall (map)
75 Laurier Avenue East
Ottawa ON K1N 6N5
Canada
Tel.: 613-562-5630
Toll-free: 1-877-868-8292
Fax: 613-562-5323
infoservice@uOttawa.ca

Financial Aid and Awards: Administers scholarships, bursaries, government financial aid and work-study

Services

Online information

Office hours

Please note that exceptionally, the Financial Aid and Awards Service will open at 12 p.m. on Wednesday December 14, 2016 and will close at 3:30 p.m. on Thursday December 15, 2016

  • September 1 to May 31: Monday to Friday, 9 a.m. to 4:30 p.m.
  • June 1 to August 31: Monday to Friday, 9 a.m. to 3:30 p.m.

Contact information

Financial Aid and Awards
Desmarais Building (map)
55 Laurier Avenue East, Room 3156
Ottawa, ON K1N 6N5
Canada
Tel.: 613-562-5734
Toll free: 1-877-868-8292
Fax: 613-562-5155
loansandawards@uOttawa.ca

Liaison Office: Offers campus tours, promotion of the University to future students and guidance counsellor support

Services

  • Activities and events for future students on and off campus
  • Campus tours
  • Student ambassador program
  • General information for guidance counsellors

Office hours

  • September 1 to May 31: Monday to Friday, 9 a.m. to 5 p.m.
  • June 1 to August 31: Monday to Friday, 9 a.m. to 4 p.m.

Contact information

Liaison Office
Tabaret Hall (map)
550 Cumberland Street, Room 088
Ottawa ON K1N 6N5
Canada
Tel.: 613-562-5800 ext. 1000
Toll-free: 1-877-868-8292
Fax: 613-562-5290
liaison@uOttawa.ca

Regional Mentoring Centre: Supports students during their first year of study

Services

  • Students from a similar region mentor and share information with first-year students
  • Activities to help students adjust to new academic and social settings
  • Visits and presentations conducted in Ottawa and in other regions throughout Canada during the summer preceding the students’ first year
  • One-on-one meetings and interaction through Facebook groups

Office hours

  • Monday to Friday, 9 a.m. to noon and 1 p.m. to 4 p.m.

Contact information

Regional Mentoring Centre
Tabaret Hall (map)
550 Cumberland Street, Rooms W0025 and W0031
Ottawa ON K1N 6N5
Canada
Tel.: 613-562-5800 ext. 3414
Toll-free: 1-877-868-8292
mentors@uOttawa.ca

uOttawaInfo: Offers general information about University faculties and services

Services

  • General information (University contact info, office hours, etc.)
  • General information on uOttawa services (where to eat on campus, where to find the library, campus activities, contact persons for suppliers, etc.)
  • General information on faculties (list of faculties, location, dean, etc.)

Online information

Office hours

  • September 1 to May 31: Monday to Friday, 9 a.m. to 4:30 p.m.
  • June 1 to August 31: Monday to Friday, 9 a.m. to 3:30 p.m.

Contact information

uOttawaInfo
Tabaret Hall (map)
75 Laurier Avenue East
Ottawa ON K1N 6N5
Canada
Tel.: 613-562-5700
Toll-free: 1-877-868-8292
Fax: 613-562-5323
uottawainfo@uOttawa.ca

Services for professors, academic and support staff

Strategic Enrollment Management also provides services and information for academic staff, support staff and professors, contributing to overall University operations. 

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