VOTRE Carte uOttawa

The uOttawa card is your official University of Ottawa identification card (i.e. student card) while you are a student. The uOttawa card has a declining balance account that allows you to easily add funds to use for purchases on campus. The uOttawa card is your key to a wide variety of services. It is many cards in one. Carry your uOttawa card with you at all times when you're on campus.

Any registered student at the University of Ottawa is eligible for a uOttawa card.

Simply tap your card to the card reader or present it to the cashier. Your card has many uses

see Using your uOttawa card for more information.

See Getting your card for instructions on how to get your uOttawa card.

There are several ways to deposit funds onto your uOttawa card:

1. Online, by logging in to your account at the top right-hand corner of this page
2. At the uOttawa Card Service
3. At any uOttawa card dispensers and reloading machines.

see adding funds to your card for further information.

Here's what you need to log onto the card website:

• Students:
  You will need your student number and uoZone password. This allows you to manage your accounts online.

• Parents:
  In order to be able to add funds to a student account, you need to enter the student number and last name.

Yes. Any meal plan you purchase is automatically loaded onto your uOttawa card.

Yes. Your uOttawa card gives you the flexibility of having two accounts:

• Meal plan account
  Food Services offers a variety of declining meal plans to cater to your individual eating habits. The meal plans vary from larger plans for students living on campus to smaller flexible options for students living off campus. For more information on meal plan options, consult the meal plan pages.

• Flex plan account:
  Your flex plan can be used for any purchase where your uOttawa card is accepted .

Yes. The tax-exempt portion of your meal plan can be transferred into your flex account. You will need to complete a transfer form in person at the uOttawa Card Service. You will be required to repay the exempted taxes (if applicable) AND an administration fee of $25 (this amount will be deducted from your transfer). No transfer form will be accepted after the dates mentioned below - without exception!

1. For meal plan # 1 (Fall session), you can submit a transfer form in person between December 2 and December 20, 2013 at the uOttawa Card Service.
2. For meal plans # 1 (Winter session), 2, 3 and 4, you can submit a transfer form in person between April 1 and April 30, 2014 at the uOttawa Card Service.

There are a few ways to check your balance:

1. Online, use the login section at the top of the page
2. At any Food Services location
3. At any uOttawa card station

The first and most important thing you should do is deactivate it right away. This will prevent anyone else from being able to use the funds on it. You can deactivate your uOttawa card online, by phone or at the uOttawa Card Service. An email or voice message does not constitute proper notification for lost or stolen cards.

If your uOttawa card is damaged, go to the uOttawa Card Service or at InfoService to get a replacement card. A $25 fee (tax included) applies for all replacement cards. You must bring a piece of valid photo identification to receive a new uOttawa card.

Not if you deactivate your uOttawa card before someone had a chance to use your card. It's important to deactivate your uOttawa card as soon as you realize that it has been lost or stolen since, you are responsible for all transactions made prior to the card being deactivated. Once your uOttawa card is deactivated, go to the uOttawa Card Service or InfoService to get a new one. The funds on your uOttawa card will be transferred to your new uOttawa card. A $25 fee (tax included) applies for all replacement cards.

No. Unfortunately, we cannot credit purchases made fraudulently by someone else. This is why it's important to take care of your uOttawa card and deactivate it as soon as you notice it missing. If someone has used your uOttawa card fraudulently, report it the uOttawa Card Service as soon as possible so the incident can be investigated.

Bring it to the uOttawa Card Service, located in room 106 of the University Centre.

No. Getting the new uOttawa card is not mandatory for students with a valid student card. The University strongly encourages all students with an old card to replace it with the new uOttawa card. The old student card will continue to be accepted as your student identification, to borrow books and to get access to Sports Services facilities. Beginning in May 2012, students will not be able to use the old student card for printing or making photocopies at any of the campus printers, photocopiers or copy centres. Students with an old student card can go to the uOttawa Card Service to get a replacement uOttawa card at no cost (if the old card is returned).

To get a replacement uOttawa card, you will need to go to the uOttawa Card Service or InfoService during business hours and pay a $25 administration fee (tax included). You must also bring photo identification to receive a new uOttawa card.

If you are having problems when using your uOttawa card, drop by the uOttawa Card Service during regular business hours. You may need to get a replacement uOttawa card.

No. Your uOttawa card is non-transferable and can be used only by you. In the event your card is used by a person other than you, the card will be confiscated and you may be subject to sanctions, pursuant to University policies. This includes the policy on academic fraud. Refer to the uOttawa card terms and conditions.

This will vary from student to student. One of the conveniences of your uOttawa card is being able to easily check your account balance online and add funds when needed. If you're planning to buy a meal plan, visit the meal plan webpages to find out about the meal plans available. You should also visit the managing your finances website to get information on how to budget your money.

As long as your uOttawa card is still valid, funds in your flex plan account will automatically be transferred from one academic year to the next. Unfortunately, due to federal tax savings measures, funds in your meal plan cannot be transferred or carried over to another academic year. Refer to the uOttawa card terms and conditions.

Yes, upon the completion of a refund form. A $25 administration fee (tax included) applies to all refunds. All refunds are issued by cheque, and depending on the time of year your refund is requested, it may take up to 3 weeks before it is received