Lost or stolen cards
Lost or stolen uOttawa cards should be deactivated immediately. You are responsible for all transactions made prior to the card being deactivated.
You can deactivate your uOttawa card one of three ways:
- Online (anytime) by logging on to your account at the top right-hand corner of the page
- By phone (during office hours)
- In person (during office hours)
If your uOttawa card is lost:
1. Deactivate your card
This protects any funds in your accounts.
2. Try to locate your uOttawa card
In many cases, lost uOttawa cards are simply misplaced. If you find your uOttawa card after you have deactivated it, you must go to the uOttawa Card Service to reactivate it.
3. Get a new uOttawa card
Go to InfoService during regular office hours to get a new card. The funds left on your old uOttawa card will automatically be transferred to your new one. Two government-issued photo identification are required, at least one with your photo is needed to get a replacement card. A $25 fee (tax included) applies for all replacement cards.
If your uOttawa card is stolen:
1. Deactivate your card
This protects any funds in your accounts.
2. Report the theft to Protection Services (if stolen on campus)
Report your stolen uOttawa card to Protection Services so the theft can be investigated.
3. Get a new uOttawa card
Once you've deactivated your card and reported the theft, go to InfoService during regular office hours to get a new card. The funds left on your old uOttawa card will automatically be transferred to your new one. Two government-issued photo identification are required, at least one with your photo is needed in order to get a replacement card. A $25 fee (tax included) applies for all replacement cards.
Note:
Once a replacement uOttawa card is issued, any previously issued uOttawa card will become inactive. Inactive cards should be destroyed if you find them.