Access to information

The University of Ottawa routinely provides information to the public on its website or through its administrative and academic services.  A formal request for information that can be routinely released to the public is not required.

If you are looking for information that is not readily available on the University's website or through its administrative and academic services, you may submit a formal access to information request for general or personal information that is under the custody or control of the University.

How to make a formal request

The Access to Information and Privacy Office (AIPO) will make every reasonable effort to respond to your request within 30 calendar days of receipt of your request and as prescribed by FIPPA. However, the Director may extend this deadline in accordance with FIPPA.

Right to Appeal

If you are not satisfied with the University's decision regarding your request for access to information or correction of personal information, you may submit an appeal to the Information and Privacy Commissioner of Ontario to review the University's Access to Information and Privacy Director's decision.

Once you have been notified of the decision, you have 30 days to submit an appeal to the Commissioner.

The fee payable to the Commissioner when filing an appeal is:

  1. $10.00, if you requested access to your own personal information;
  2. $10.00, if you requested a correction to your own personal information; and
  3. $25.00, if you requested access to any information that is not your own personal information.

Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario
M4W 1A8

Telephone: 1(800)387-0073
Fax: (416)325-9195


Fee estimates, final fees and waiving of fees

 A fee estimate will be provided when fees are expected to exceed $25.00.

The University may require you to pay 50% of the total estimated fee prior to the start of work if the estimate exceeds $100.00.

A refund will be issued if the fee deposit paid exceeds the actual cost incurred by the University.

Upon full payment of the final fees, the disclosed and/or partially disclosed records will be provided to you.

You may request a fee waiver directly from the Director upon receipt of the decision by sending a letter directly to the Director, outlining, your reasons for requesting a fee waiver. In order for the Director to consider your request for a fee waiver, you must demonstrate financial hardship and documents to support this request must be provided. This should include information about your income, expenses, assets and liabilities.

Fee Schedule

Access to general or personal information$5.00 application fee accompanied by written request
Request for correction of personal information$5.00 application fee accompanied by written request
Search for responsive recordsPersonal Information Request: No charge
General request: $30.00/hour
Preparation of records for disclosure, including severing parts of the recordsPersonal information request: No charge
General request: $30.00/hour
Photocopies and computer printouts$0.20/page
Shipping costsActual costs
Associated costs, including the cost of developing a computer program or other method to produce a record from a machine-readable recordActual costs



Complete the Access Request Form [PDF] or write a letter stating that the request is being made pursuant to the Freedom of Information and Protection of Privacy Act.

Step Two

Be as specific as possible in describing the records requested. The more specific your request, the more quickly and accurately we can respond to it can be answered.

Step Three

Pay the $5.00 application fee by cash, cheque (payable to the University of Ottawa) or money order.

Step Four

If you are being represented by a third party, make sure you include a signed copy of the Authorization Request Form for Representation [PDF] with the completed Access Request Form and the application fee.

Step Five

Send your request form, authorization form if applicable, and application fee to the Director, Access to Information and Chief Privacy Officer.

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