To receive payment for your call stipend, submit your claim on time!

Please review your PARO-CAHO agreement to ensure complete understanding of call claim types, rates and deadlines. 

Submit on-call claims electronically.

  • Electronic submissions are to be completed by the resident, indicating whether the call was "In-Hospital/In-House", "Converted Home/Out of Hospital", "Home/Out of Hospital", "Qualifying Shift" or "Rounding".
  • Claims not submitted within the timeframe will not be paid except for circumstances reasonably beyond the control of the resident. Implementation of Call Stipends
  • If the timing of receipt of claims does not comply with the agreement, the stipends received outside of this window will not be paid. Claims will be checked against call schedules for accuracy.
  • Call stipend payments for University of Ottawa Postgraduate Medical Residents will be processed once monthly.
  • MOHLTC funded residents will be paid via the University of Ottawa, Paymaster Office for Medical Residents (3021 RGN).
  • Electronic claims not completed correctly cannot be automatically submitted.

The on-call system is designed to reimburse residents eligible for a call stipend, as outlined in the PARO-CAHO Collective Agreement.

For more information on what constitutes a particular type of call, please visit the PARO website for call stipends

The Paymaster Office for Medical Residents
(training under the PARO-CAHO Collective Agreement):


Nicole Proulx, Financial & Payroll Officer, University of Ottawa

By e-mail: [email protected]
By mail: 451 Smyth Road, Room 3021, Ottawa ON, K1H 8M5

For further information, please call 613-562-5800 ext. 1656