Concur makeover coming

Posted on Wednesday, May 6, 2020

Concur users will soon have access to a new, improved interface. Concur plans to roll it out to its users worldwide in the coming months. For University of Ottawa users, Concur will be rolled out May 19, 2020. The new interface, Concur Expense NextGen, features a more intuitive, user-friendly experience.

What’s changing with Concur Expense NextGen

The impact of this upgrade is low. Users should easily be able to adapt to the new version — the changes affect the look but the functionalities stay the same. The adjustment period for the new version should thus be very short.

The changes will not affect information entered in Concur, as well as processes or roles, in any way.

Please note:

  • If you have already started to enter travel or other expenses in the current version of Concur, they will appear in the new version and you will be able to complete your request for reimbursement in the new version.
  • If you have already started using Concur NextGen as an early adopter, your interface will not change.
  • If you are a compliance officer, your interface will not change for your role. However, if you must help users in your faculty or service, you should become familiar with the new interface they will be using.

Overall, this new interface is much more user-friendly than the old one. I hope that it will be implemented very soon for the rest of the University community. — A Concur Expense NextGen early adopter

Guides and resources

To help you find your way around Concur Expense NextGen, we have updated the user guides. You can see them now on the Reimbursement of expenses page. Scroll to Travel expenses > Regular employees > User guides. Guides for the current Concur version will remain online until the NextGen version is launched.

Given NextGen’s ease of use and reduced use of the Concur Travel interface during the COVID-19 crisis, we have decided to delay demos of the new user interface until a more appropriate time. However, the Expense Reimbursement Team is available as needed to offer small-group demos by faculty or service on Microsoft Teams to compliance officers and contact points.

For more information or assistance

All users

Contact your faculty’s or service’s contact point. You can find this person’s name on the Reimbursement of expenses page by scrolling down to Travel expenses > For assistance with travel expenses.

Contact points and compliance officers

For any questions or comments, email the Expense Reimbursement Team. You can also reach Lead Analyst Alexandre Gagnon and Compliance Officer Andrej Markovinovic on Microsoft Teams.

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