Collection

Students

If you are a student and have a delinquent account, your account will be transferred to the University of Ottawa Internal Collection Sector. This means that your account will be handled by Internal Collection and at that point, you must contact us as soon as possible to set up a payment agreement to pay off your debt.

If your account indicates that you owe a balance to the University of Ottawa, you face a number of consequences as you will not be allowed to:

• Register for classes,
• Participate in convocation,
• Receive official documents (diplomas, transcripts, official confirmations, letters of permission, etc.).

This means that your requests to register or to obtain any official documents will be denied even though a payment agreement may be in place or partial payments may have been made: you are required to pay the balance in full. This policy is also applicable if the official documents are required for the renewal of study and work permits or student visas.

This policy applies even if you have declared bankruptcy under the Bankruptcy and Insolvency Act and it also applies to any debts you may owe to Housing Service or any other University services, such as the Library, Sports Services, etc.

If you do not comply with the payment agreement you have made with the Collection Sector, your account could be transferred to an external collection agency, which could affect your credit rating. Please also note that the University of Ottawa is not responsible for not being able to contact you in order to make a payment agreement. It is your responsibility to keep your account is in good financial standing and/or that your contact information is updated. Furthermore, in accordance with the guidelines of the University of Ottawa Policy 90, for collection purposes, the personal information that we have on file will be shared with the external collection agency.


The contact information for the University of Ottawa Collection Sector is:

Financial Resources
Tabaret Hall, room 021
550 Cumberland Street 
Ottawa, ON K1N 6N5
Tel.: 613-562-5800 or 1-877-868-8292 ext: 1565
Fax: 613-562-5988
uocollection@uOttawa.ca

Other debts towards the University

If you owe an amount to a department or faculty at the University of Ottawa, your account could be transferred to the University of Ottawa Internal Collection Sector.

If your debt has been transferred to the internal collection sector, you must contact us as soon as possible in order to set up a payment agreement to pay off your debt.

If you do not comply with the payment agreement set up with the Collection Sector, your account may be transferred to an external collection agency, which could affect your credit rating.

The contact information for the University of Ottawa Collection Sector is:

Financial Resources 
Tabaret Hall, room 021
550 Cumberland Street 
Ottawa, ON K1N 6N5
Tel.: 613-562-5800 or 1-877-868-8292 ext: 1565
Fax: 613-562-5988
uocollection@uOttawa.ca

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