Pets and Service Animals in UOHS Clinics


This document outlines the University of Ottawa Health Services (UOHS) policy on pets accompanying our patients in clinics.   


Pets are not allowed in UOHS locations including offices, waiting rooms and clinical spaces. However, UOHS complies with the Accessibility for Ontarians with Disabilities Act (AODA):

“ If a person with a disability is accompanied by a guide dog or other service animal, the provider of goods or services shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him or her unless the animal is otherwise excluded by law from the premises ”.

Guide Dogs and Service Animals

A client, employee or staff member with a disability who is accompanied by guide dog or service animal will be allowed access to premises that are open to the public unless otherwise excluded by law. UOHS’s “No pet” policy does not apply to guide dogs or service animals. UOHS complies with all Federal, Provincial, Local and University of Ottawa regulations with respect to service animals.



Guide dog:

Is a working dog that has been trained at one of the facilities listed in Ontario Regulation 58 under the Blind Persons’ Rights Act, to provide mobility, safety, and increased independence for people who are blind or are visually disabled.

UOHS acknowledges that there are other recognized disabilities which are covered for the use of a service animal; UOHS will accept these service animal as long as the conditions below have been satisfactorily fulfilled.

Service animal:

An animal is a service animal for a person with a disability if:

  1. The animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as the vest or harness worn by the animal; or
  2. The person provides documentation from a member of one of the following regulated health professional colleges confirming that the person requires the animal for reasons relating to the disability:


  • College of Audiologists and Speech-Language Pathologists of Ontario;
  • College of Chiropractors of Ontario;
  • College of Nurses of Ontario;
  • College of Occupational Therapists of Ontario;
  • College of Optometrists of Ontario;
  • College of Physicians and Surgeons of Ontario;
  • College of Physiotherapists of Ontario;
  • College of Psychologists of Ontario; or
  • College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario.


As per the Accessibility Standards for Customer Service, Ontario Regulation 429/07, subsection 9:

“For the purposes of this section, an animal is a service animal for a person with a disability:

(a) if it is readily apparent that the animal is used by the person for reasons relating to his or her disability;


(b) if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.”


Other Considerations

The care or supervision of a service animal is solely the responsibility of his or her owner.  The service animal must be leashed or harnessed and under the control of their owner at all times. All animal excrement must be picked up by the owner and discarded in a waste container.

For UOHS clinics located on campus, no pet may be tied up outside buildings or left unattended. Protection services will be alerted for animals left unattended. Any costs incurred in the removal or retrieval of a pet shall be the owner's responsibility.

If a guide dog or service animal is growling, barking or otherwise threatening to harm other patients in the clinic, the supervisor or manager should be called to address the situation.


Derogations and exceptions

The Medical Director, or his or her designate, may authorize exceptions or derogations to this policy upon written request. Such exceptions may be rescinded at any time and without prior notice.



Accessibility for Ontarians with Disabilities Act (AODA)

University of Ottawa Pets on Campus Directive


Document History




Approuvé par /Approved by

October 1st , 2018

Document Updated

G de Puyjalon -ADHRO

Christopher Fisher (Director of Operations & Executive Director)

October 3rd, 2018

Document approved

Denise Belanger, Associate Director Clinical

Dr. D. Kilby

Medical Director


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