Primary Care Appointment and Access Standards

Please find below the list of available appointments at the University of Ottawa Health Services to help you better determine the best option for your medical conditions. This list also acts as a timeline by which the appointment should be scheduled.

Urgent Appointment
Definition Scheduled Appointment Timeline Provider to Book With

Urgent appointments are offered to patients with an illness or injury that does not appear to be life–threatening, but need to be seen by a medical doctor or Nurse practitioner within 24hrs.

Types of urgent but non-life threatening conditions:

Adults:

  • Abdominal pain
  • Dizziness
  • Allergic reaction
  • Suspected fracture
  • Acute major depression
  • Acute panic disorder

 

For paediatrics (<17 years of age):

  • Persistent vomiting
  • Fever
  • Acute pain: ear, head, throat, chest, abdomen, groin, leg
  • Allergic reaction
  • Minor trauma/injury
Life-threatening emergencies, such as a chest pain or a serious head injury, require a visit to the hospital Emergency Department.

Same day, if calling in the morning or following day if calling in the afternoon.

Your primary care provider or a nurse practitioner

(Your primary care provider (PCP) or nurse practitioner is often available to see you the same day or next day. However if your concern is more immediate, you have the option of accessing our Walk-in Clinic if unable to book an appointment with your primary care provider (PCP) or nurse practitioner. Registered patients who access our walk-in clinic will be seen by a provider who works collaboratively with your PCP to ensure that you receive timely access to medical care)

 

Regular Appointment
Definition Scheduled Appointment Timeline Provider to Book With

These types of visits are given for an acute onset of symptoms which is not emergent or urgent in nature. Examples of non-urgent sick visits include cold symptoms, sore throat and nasal congestion.

1 to 3 business days Your primary care provider or nurse practitioner
Other types of “regular appointments” are for routine primary care services which include the diagnosis and treatment of conditions to prevent deterioration to a more severe level, or minimize/reduce risk of development of chronic illness or the need for more complex treatment. Examples include psoriasis, chronic low back pain.

1 to 2 weeks

Your primary care provider

(This type of appointment is not appropriate for the Walk-in Clinic)

 

Follow Up for Emergency or Hospital Discharge
Definition Scheduled Appointment Timeline Provider to Book With
An appointment for a follow-up visit related to an emergency room or hospital discharge for evaluation of condition.

Within 5 business days of hospital discharged.

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

 

Follow Up
Definition Scheduled Appointment Timeline Provider to Book With
This visit is for patients returning for the same reason as initial visit, either to follow up on tests ordered at the last visit or to monitor the medical condition.  The time and frequency is determined by the patient’s physician.

2-3 weeks

To avoid any delays, these appointments can and should be booked ahead at the previous visit. 

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

 

Periodic Health Visit
Definition Scheduled Appointment Timeline Provider to Book With
A periodic health examination is an evaluation of a patient’s overall health status for the prevention or early detection of health-related problems.  Because these exams are customized to the patient, the frequency is determined by the patient’s primary care provider.

4 – 6 weeks

To avoid any delays, these appointments can and should be booked ahead at the previous PHV visit. 

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

 

Initial Prenatal Visit
Definition Scheduled Appointment Timeline Provider to Book With
An Initial pre-natal visit is medical care given for a condition in which the patient has tested positive for pregnancy and is requesting an initial visit.

1 – 2 weeks

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

 

Well Child/Baby visits
Definition Scheduled Appointment Timeline Provider to Book With
These appointments allow your doctor to keep a close eye on your child's general health and development. Finding possible problems early gives your child the best chance for proper and successful treatment. Also, any concerns you have about your child can be discussed during these visits.  Your child's doctor will recommend a schedule for routine checkups. 

2 – 3 weeks

To avoid any delays, these appointments can and should be booked ahead at the previous visit. 

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

 

Newborn visits
Definition Scheduled Appointment Timeline Provider to Book With
An appointment for assessment of a newborn’s physical status to ascertain the general well-being of the child and to promote early detection of immediate medical needs and promote early educational opportunities

Within 5 business days of hospital discharge or as directed by hospital pediatrician.

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

 

PAP Test Visit
Definition Scheduled Appointment Timeline Provider to Book With

A Pap test, or Pap smear, checks for changes in the cells of the cervix (the lower part of the uterus that opens into the vagina). Unless directed by your provider, regular pap tests should be booked every 36 months.

1-2 weeks

*If booking pap test for unusual pain or discharge, appointment is considered “urgent”, follow urgent appointment booking timeline.

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

 

Anal PAP Test
Definition Scheduled Appointment Timeline Provider to Book With
The anal Pap test involves collection and examination of cells with techniques similar to those used for cervical Pap tests. Cells collected from a swab inserted in the anus are examined under a microscope for precancerous or cancerous changes. 

1 – 2 weeks

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

 

Prescription Renewal
Definition Scheduled Appointment Timeline Provider to Book With
Appointment where patient’s health is assessed/examined by their provider for renewal of medication in order to determine whether the current medication and dosage are still in the patient’s best interests. 

1 week

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

 

Smoking Cessation/Free NRT for Students
Definition Scheduled Appointment Timeline Provider to Book With
Appointment for patients who want help to quit smoking. Treatment and support is provided by a Nurse practitioner trained in smoking cessation, with a focus on decreasing the prevalence of smoking and tobacco use.

1 week

The smoking cessation counsellor

(This type of appointment is not appropriate for the Walk-in Clinic)

 

Pre-Travel Appointment
Definition Scheduled Appointment Timeline Provider to Book With
Appointment to assess the traveler’s trip plans and determine potential health hazards; to educate the traveler regarding anticipated risks and methods for prevention; to provide immunizations for vaccine-preventable diseases and medications for prophylaxis, self-treatment, or both; and to educate and empower the traveler to manage his or her health during the trip through counseling and prevention messages.

1 – 2 weeks

The Pre-Travel Consultant Specialist

(This type of appointment is not appropriate to book with your primary care provider)

 

Immigration Examination Appointment
Definition Scheduled Appointment Timeline Provider to Book With
A physical examination (that could also include laboratory/radiology tests depending on age) performed by a CIC appointed medical doctor that all immigrants and some visitors must go through before they are allowed into Canada.

2 – 3 weeks

The authorized panel physician

(This type of appointment is not appropriate to book with your primary care provider)

 

Civil Aviation Examination Appointment
Definition Scheduled Appointment Timeline Provider to Book With
A physical examination performed by an approved civil aviation medical examiner on aviation personnel for medical conditions.  These exams are done based on international medical standards for aviation.

2 – 3 weeks

The authorized civil aviation medical examiner

(This type of appointment is not appropriate to book with your primary care provider)

 

HP Blog

Hours of Operation

Walk-in Clinic
100 Marie Curie, Ottawa

Monday: 8 AM - 8 PM
Tuesday: 8 AM - 8 PM
Wednesday: 8 AM - 8 PM
Thursday: 8 AM - 8 PM
Friday: 8 AM - 8 PM
Saturday: 10 AM - 2 PM
Sunday: 10 AM - 2 PM*

*Summer Hours: The Walk-in Clinic will be closed on Sundays from June 4th to August 27th

Important Walk in appointment information for Rideau Clinic location

Contact

300-100 Marie Curie Pvt
Ottawa, ON
K1N 6N5

Tel: 613-564-3950

Fax: 613-564-6627

After Hours Access to Care

Patients registered with a family doctor at UOHS

In case of emergency, always dial 911. THAS connects you to a nurse who can provide medical advice, or, if appropriate, provide access to a family health team doctor or suggest that you go to emergency.

1-866-553-7205


Patients not registered with a family doctor at UOHS – Ontario residents

In case of emergency, always dial 911. Telehealth Ontario is a free service that allows Ontario residents to speak to a Registered Nurse with their medical questions any time of the day or night. This could be when you're sick or injured but aren't sure if you need to see a doctor or can treat the situation at home.

1-866-797-0000


Patients not registered with a family doctor at UOHS – Quebec residents

In case of emergency, always dial 911. Info-Santé 8-1-1  is a free and confidential telephone consultation service that puts you in contact with a nurse in case of a non-urgent health issue.

Info-Santé 811

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