Registration and appointments
In response to the COVID-19 outbreak, governments and organizations in many locations are taking preventive measures to promote physical distancing as a means of containing the virus. The goal, at the moment, is to contain the virus and keep our patients, providers and staff safe. To that end, and unless otherwise instructed, most appointments (including Walk- in clinic appointments) will be conducted virtually.
Virtual (telephone or video) appointments:
- Blocked caller. UOHS health care providers and staff, who may be working remotely, are calling from a personal device and for privacy reasons are blocking their caller ID. If you have configured your telephone options to block private or anonymous calls, please disable in order to receive the call.
- Be prepared to receive a phone call from your provider at the scheduled time and allow 30-60 min for possible delays.
- For privacy and security information on virtual care, go to our website at https://www.uottawa.ca/health/virtual-care.
- If, after the virtual consultation, the healthcare provider determines that you need to be seen in person, an appointment will be scheduled accordingly.
- Have your current medication list ready.
- Virtual visits are subject to the RAMQ visit fee and will be charged at time of booking. (see our fees page)
- On the day of you appointment, all patients (including accompanying parent or caregiver) must take their temperature and complete the Government of Canada COVID-19 self-assessment tool: https://ca.thrive.health/ 1 hour prior their in-person appointment. If after completing the self-assessment tool, you’ve been instructed to stay home and self-isolate, contact the clinic for further instructions.
- On site screening. Patients and visitors will be actively screened (per Public Health screening guidelines) to keep our patients, staff and healthcare professionals safe. To expedite the process, we ask that patients show their results (located on the home page of the Canada COVID-19 self-assessment App) of their self-assessment to the clinic’s designated personnel. If you haven’t completed the self-assessment, you will be required to complete the self-assessment tool using the tablet provided by our staff. However, it is strongly recommended that all patients (including accompanying parents or caregivers) complete the tool prior to arriving on-site as this will allow for a quicker entrance into the clinic.
- Wear a mask or other face-covering to your in-person visit. If you forget to bring your own mask or face-covering you can purchase a reusable mask on arrival at reception. (see our fees page)
- Come to your appointment alone. If required, you may be accompanied by one caregiver or one parent where the patient is a minor.
- Bring your current medication list to your appointment.
- Cleanse your hands on arrival and after touching common surfaces or using the washroom.
- Follow signs and direction from our staff regarding room capacity and physical distancing.
- Registered student of the University of Ottawa or Saint Paul University
- Current employee of the University of Ottawa or Saint Paul University
- Ontario residents with a valid OHIP card (subject to availability)
- OSEG Organization
Booking an appointment
Different appointment types with your family MD or NP:
Choose the right one.
- Regular appointment
- Periodic Health Visit
- Follow-up appointment
- Prescription Renewal
- Smoking Cessation Program
- Pap Test
- Anal Pap Test
- Well baby
- Well child
You can book your appointment
- By phone at 613-564-3950
- In person at one of our locations
Cancelling or missing an appointment
If you are unable to attend your scheduled appointment, contact our clinic immediately. Since appointments are in high demand, your prompt cancellation will give another patient the opportunity to access timely medical care. Appointments that are not cancelled by 12pm (Noon) one (1) business day prior to your scheduled appointment (or by 12pm on Saturday for appointments taking place the following Monday) will be subject to fees. Consult our Fees page or contact us by phone at 613-564-3950 for more information. To reschedule your appointment, contact us at 613-564-3950.
You may cancel an appointment
We have several clinic locations. Check your appointment confirmation information for your appointment location. If you are unsure where your appointment is taking place, consult our Providers & Locations page or contact us at 613-564-3950 and our staff will confirm the location for you.
Parking is available at or near all our clinic locations. Consult the uOttawa Parking Map for a map of parking lots near 100 Marie Curie and 801 King Edward.
100 Marie Curie: Pay and display outdoor parking beside the building
801 King Edward: Pay and display parking garage beside the building.
1 Nicholas: Pay parking garage at the Rideau Centre (across the street)
316 Rideau: Free parking (2 hour limit) beside Shopper’s Drug Mart for our patients
Free and metered street parking can also be found within walking distance from all our locations.
Arrive at least 15 minutes prior to your appointment
To avoid being late for your appointment, give yourself an extra 15 minutes to find parking, get to the clinic, check in with Reception and complete any required forms for your visit. If you arrive late for your appointment, your doctor or health professional may not be able to see you and you may be required to reschedule your appointment.
Certain types of visits require additional forms to be filled out before you see the provider. Consult our Forms page to determine if you will need to fill out any forms for your specific appointment.
Glasses and Special Equipment
Remember to bring your glasses in case you need to fill out forms. Also bring any equipment (braces, shoes, orthotics, etc.) you may need to help our health professionals better assess you and your condition.
|Bloodwork||7 Business days|
|Diagnostic Imaging (MRI, X-Ray, CT, Bone Density, Mammogram, Ultrasound, Nuclear Medicine, Fluoroscopy)||7-14 business days|
|HIV Test||10 business days|
|PAP Test||10 business days|
|Biopsies||10 business days|
My Medication List
My Medication List
You are a vital partner in helping us keep your medical file accurate and up-to-date. Please bring a current medication list to all of your appointments and show it to your provider.
How to Make a Medication List
Your list will include all prescription and non-prescription medication as well as any vitamins, or natural supplements that you take. Carry the list in your wallet or purse at all times in case of an emergency. If you already have a format that you are using you may continue to use it. Otherwise here are some helpful tools:
You can print out this form to complete.
If you need help making a list, your community pharmacy can help you. Ontario patients can make an appointment for a MedsCheck with their pharmacist.