How to apply for residence in the Housing Portal

New first-year students - Guaranteed Housing
Housing is guaranteed to students newly admitted to undergraduate studies who meet the following criteria:
  • Admitted full time to an entry program (professional programs excluded)
  • Not have completed more than 5 university courses
  • Apply before June 1, 2020. See dates and deadlines


To submit a residence application

  1. Log in to the Housing Portal in uoZone
  2. Select your preferences (pending availability)
  3. Pay the deposit
    1. by credit card (the company issuing your card must have a branch in the United States).
    2. by an alternative payment method (processing your payment this way can take several days)
  4. Submit your application
     

To change your preferences once your application has been submitted

  1. Log in to the Housing Portal in uoZone
  2. Click on “Edit” and update your preferences
  3. Save your changes
  4. Do not withdraw your request.

Standard applications will be processed on a first come, first serve basis.
 

When you receive an offer

  1. Check your uOttawa email address regularly
  2. Accept your offer on the Housing Portal
     

NOTES

  • Application starts on March 23, 2021 for new students only. 
  • Your guarantee is valid up to June 1, 2020. You must submit your application and pay the deposit before 11:59 pm on June 1, 2020.

See dates and deadlines

 

Returning students - Guaranteed Housing
Housing is guaranteed to in-house students with 12-month agreements who meet the following criteria:
  • Honoured their residence agreement until the end of the summer (did not terminate early).
  • Apply between April 1, 2021 and April 15, 2021. See dates and deadlines.


Please note that we cannot guarantee that will you be able to stay in the same room or in the same residence. You may be required to move. We do our best to minimize room changes, but in times of pandemic, room assignment can be challenging. If you want to continue living with your current roommates, please indicate their names in your application.


Students who stayed in residence during the 2020-2021 academic year, but submitted an early termination request before the end of their agreement do not qualify for the housing guarantee. They can still apply to live in residence, and should there by any availability after assigning all the students with a housing guarantee, housing offers will be given on a first come, first served basis (earliest possible offer at mid-June). 

All Students - Non-Guaranteed
All full-time students are welcome to apply for residence, but we cannot guarantee availability. 

If you do not meet the criteria for guaranteed housing (listed above), you can still apply for a room in the Housing Portal, via uoZone.

To apply for residence

  1. Log in to the Housing Portal in uoZone
  2. Select your preferences (pending availability)
  3. Submit your application

Your application will be processed on a first come, first serve basis, IF availability allows.
 

To change your preferences once your application has been submitted

  1. Log in to the Housing Portal in uoZone
  2. Click on “Edit” and update your preferences
  3. Save your changes
  4. Do not withdraw your request.
     

If you receive an offer

  1. Check your uOttawa email address regularly
  2. Accept your offer on the Housing Portal
  3. Pay the deposit
    1. by credit card (the company issuing your card must have a branch in the United States).
    2. by an alternative payment method (processing your payment this way can take several days)
Summer Housing

Summer Housing

During the summer months (May-August), 90U, Rideau and Friel offer short term accommodation to thousands of visitors. A few floors are set aside for those who need accommodation for more than 30 days.

Reservations: 1-888-564-4545

Apartments (Annex, Hyman Soloway and 45 Mann)

Looking for a takeover or sublet opportunity: Apartment style residences are occupied year-round. Many rooms become available for takeover or sublet in May.

Cancelling a September reservation

Cancel your room

  • login to the Housing Portal on uoZone.
  • Select the "Withdraw application" button

Consult the refund schedule and deadlines and the administrative charges table

Deadline

The deadline for requesting a cancellation is August 15.

Starting August 16, you must be replaced to obtain a cancellation. A contract holder is charged for the residence fees for as long as no replacement has been found for the room. Posting an ad on the Student Housing Billboard will help you find an eligible replacement.

Who is eligible?

  • only uOttawa full-time students
  • a person of the same gender as you, if you have been assigned a double room, or a suite, a studio, a connected room at the Henderson Residence, or if your single room is located on a non-coed floor.

FAQ

Application Process

How do I access the Housing Portal?

Log in to uoZone, and select the “Applications” tab in the top menu. Then choose “Housing Portal” from the list available.

The Housing Portal opens at 9 a.m. on March 23, 2021 for 2021-2022 applications for new students, and is open from April 1 to April 15 for current in-house residents who wish to return. 

How can I prepare before accessing the Housing Portal?

The Portal is designed to give you all the information you need to book your room or apply for residence. If you wish to do some research beforehand, you can have a look at the following resources:

Is the application process mobile-friendly?

Although it is possible to log in to the Housing Portal and apply on a phone or tablet, we recommend using a desktop or laptop for the best experience.

Why don’t I see any type of (90U, single, etc.) room?

Some room types get booked very quickly. If you don’t see a room or room type available, reset your filters on the room selection page to make sure that you’re seeing all possible options.

If you still don’t see the room type you want, it means that you should select another room type because the one you are looking for is no longer available or is not available to your applicant type (for example, returners can only apply for 12-month buildings).

How do I narrow down my choices?

When you first get to the room selection screen, you’ll see every room type listed, to narrow down your choices, use the filters at the top of the screen:

Image of the filters on the room selection page, showing a price slider and drop downs for buildings, bedroom types, agreement length, meal plan, gender options, and LLC options, as well as a drop-down for sorting results and the reset filters button.

For example, you can filter the room type to indicate that you want a 7-day meal plan, an 8-month agreement, and a maximum price of $20,000 for the year.

You can also use the compare feature to compare between two and four room options side by side.

If you see a no results message (i.e. you select “90U” as the building but there’s nothing available), use the “reset filters” button to reset all options and start again.

How many preferences do I have to select if I am filling out an application?

You have to select a minimum of three preferences to continue with the application.  The maximum is seven.

I see an option to apply for 4 months only. Can I apply just for four months and move off campus in January?

Note that priority goes to those who want an 8- or 12-month agreement.  The housing guarantee does not apply for stays of only 4 months.

I am coming for four months only, but the totals for my room seem really high!

The totals listed on the room selection screen are for either 8 months or 12 months, as specified.  If you receive a 4-month offer, the total would match the 4-month period.

How do I know what meal plan to choose?

You can check out the meal plan website to learn more about the different options.

The Meal Plan 101 video gives you a good overview of the different meal plans. 

What is included in the total price on the room selection page?

The total price is for the specified number of months.  It includes internet, utilities, and the meal plan if you selected a room type with a meal plan.

Image of the Stanton traditional single room card, with arrows pointing to the meal plan type (7 day), the room agreement length (8 months), and the total price ($14 054).

 

Offers

Something went wrong! I booked the wrong room or received an offer I didn’t want. What do I do?

If you filled out an application and we sent you an offer that was not a high preference for you, it’s because your higher preferences were not available.

If you booked a room yourself but made an error, contact our assignment team to see if anything can be done at residence@uOttawa.ca. Do NOT withdraw or reject your offer.

When will I need to pay a deposit?

If you are a student with a guarantee in residence, the deposit must be paid at the time you apply or book your room. Note that your reservation is not finalized until your $700 deposit is received.

All other students must pay the deposit when they accept their offer. You can pay via credit card within the Housing Portal or by alternative method of payment.

Roommates

I already know who I want to room with. How do I get a room with that person?

If you have both been accepted and are ready to apply for housing at the same time, we recommend that you go through the process at the same time on separate computers and first try to book your room together.

At the roommate question, specify the name of your roommate but indicate that your priority is “book my own room”.

Shows the request specific roommate question, where the student has ticked their confirmation of how the sharing works, indicated the name of their roommate, and set their priority to “book my own room”.

Once you are on the room selection page:

if you both have access to Book Now:

  • look at the rooms available and each select a room/bed in the same unit. 
    This will allow you to book together immediately and confirm that you are roommates. 

If you can’t find a room that has both sides available, you can fill out an application, but make sure that you co-request to be together.

Some students also prefer to pick rooms that are side by side or near one another.  You’ll have proximity without the pressures of living in the same room/unit.

If neither of you have access to Book Now:

  • To the Roommates question, select “submit application/roommate” priority. 
    This means that our assignment team will prioritize putting you together as roommates over your room preferences.  This could mean getting put in a room type that is lower in your preferences.
Shows the request specific roommate question, where the student has ticked their confirmation of how the sharing works, indicated the name of their roommate, and set their priority to “submit application/roommate”.

If one of you has access to Book Now and the other doesn’t

  • if you agree to prioritize being roommates, you should change your preference on the roommate question to “submit application/roommate” priority. 
    This means that our assignment team will prioritize putting you together as roommates over your room preferences.

Note that if one of you prioritizes room preference and one of you prioritizes roommate, you may not be paired together.

NOTE

Even if you both prioritize being roommates or if you aren’t applying at the same time (one of you has a later acceptance than the other), you may not be paired together if we don’t have fully vacant rooms, etc.  We do not guarantee that roommates can be paired.

When will I find out who my roommate is?

We send out several rounds of emails letting you know who your roommates are (if applicable) in July and August.  Names and email addresses are communicated unless a student has not agreed to the sharing of the information when they applied.

Why don’t I have access to the roommate pairing questions?

If you use the Book Now process, you select a specific room without regards to the other occupants of the room/unit. 

In our experience, conflicts between roommates do not appreciably diminish whether students have been assigned randomly or as a result of pairing questions.  Room preferences, availability, etc. still need to be considered when pairing students. 

Also, keep in mind, these questions are very subjective: what one student views as “very clean”, another may disagree with.  There is no perfect system for pairing roommates!

Cancellation

I cancelled my application or withdrew my offer acceptance prior to the deadline and I am owed a refund. Where’s my money?

Once you have cancelled your acceptance or withdrawn from the University of Ottawa, you will also need to go in the Housing Portal and cancel or withdraw your residence application or offer. 

If any money is owed to you, you need to request the refund in uoZone, otherwise, the credit will remain in your student account.

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