Policies in residence

Conduct Process

The Residence Agreement and Code of Conduct and Disciplinary Procedure, as well as any current addendums, outline the policies that students agree to abide by when accepting their residence agreement. The policies are aimed at creating a safe and engaging residence atmosphere where students can thrive academically, socially and personally.

Residence staff work within the community to help everyone understand and uphold the policies, and intervene if needed. Wherever possible, the goal of employee intervention is to educate students and seek their cooperation and commitment to prevent further problems. Followup may range in approach from punitive to simply preventative, and depending on the circumstances, conditions may be applied. The ultimate priority is to protect the safety of all students living in residence.

If residence staff contact you to discuss an issue that’s come up, you may feel anxious and unsure of what to expect. Approaching your conversation with them in a manner that is honest, open, and reasonable allows them to get to the crux of the matter and work collaboratively with you and any other students involved to address the situation and move forward. Even if you made a mistake or had a lapse in judgment, being willing to discuss matters openly helps staff see that you understand the concern raised and moves the conversation towards the next steps of how to prevent similar problems. Remember, staff hope to help everyone have a good experience in residence, including you! Don’t be shy to ask for clarification or share if you are feeling confused or unsure. The RAUO is a great resource as well, if you would like some additional support or advice, contact them.

Guests in Residence (COVID-19)

Creating connections is one of the best parts about living in residence but we have to ensure we are remaining safe. You can only have a maximum of two guests per resident and they can only be from your residence. When having guests, you should always try to maintain physical distancing and ensure your social circle is the same people. Violating guest rules could end with probation status or termination of your residence agreement.

For more details please see the Addendum to the Residence Agreement.

Living with a Roommate

Adapting to life with roommates can be both one of the best, and one of the most challenging aspects of living in residence!

Have you completed a Roommate Agreement? Roommate agreements are forms designed to guide you and your roommate(s) through a bunch of topics that will probably come up as you live together, and which might cause problems or tensions if you aren't on the same page. Taking the time to sit down and discuss things together early on will not only prevent future problems before they start, but also help break the ice and the tone for easier and more productive communication and problem-solving going forward.

If despite your best efforts at doing all of the above, you are still having trouble resolving conflicts with your roommate, we can help. Reach out to your CA or Peer Support for help. You can also reach out to a Residence Life Coordinator.


While sound is a common feature of residence living, it’s important to be conscious of the impact of the sounds you (and your guests) create. Excessive sounds (i.e., loud music, loud talk) disrupt the right of your fellow residents to a peaceful learning and living environment.

Be sure to keep things extra quiet during Quiet Hours (11 p.m. to 7 a.m. Monday to Friday; until 9 a.m. on Saturday; until 12 p.m. on Sundays). During final exam season (December, April), Quiet Hours extend to 24 hrs every day. These Quiet Hours are in place to ensure that people can sleep, study, or rest without worry.

For more details on the noise policy, please refer to the Residence Agreement, Code of Conduct and Disciplinary Procedure sections 3.18 and 3.19.

Room Change Request


Before requesting a new room, speak to your Community Advisor (CA).  If your request is due to a roommate conflict, your CA will offer to mediate the problem.

Room change requests will NOT be approved if efforts have not been made to resolve the issues through mediation.

Room Change Process

Once the mediation is conducted, your CA may recommend, if appropriate, that you request a room change in the Housing Portal, found under the “Applications” tab in uoZone

Your request will be forwarded to the Residence Life Coordinator for your building who will speak with your CA and assess your case. It’ll be up to the Residence Life Coordinator to approve the request.

Note: Room changes are not always approved. The change will also be based on availability of rooms, so you may be offered a room in a residence that is not your preferred one.

Please note that room change requests are not processed in the first three weeks of the academic year.

Substance Use


If deciding to drink, make sure you are with people you trust and it is your own choice. The legal age to drink and purchase alcohol in Ontario is 19 years old. Even if alcohol is bought legally, you must still be 19 to consume in residence. When drinking in designated common areas use plastic or metal containers and avoid having glass. While drinking, avoid activities/accessories that promote speed drinking & try to limit yourself to approx. 1 drink/hour. Additionally, avoid mixing alcohol with other substances.

For more details on the alcohol policy, please refer to the Residence Agreement, Code of Conduct and Disciplinary Procedure section 3.13.


Smoking or vaping cannabis is not allowed in residence; however you may do so in designated smoking areas on campus. For your own safety, ensure you follow all provincial and federal guidelines on safe cannabis use, including buying from legal retailers at age 19. Recommended usage from Public Health is not to use before 25. While you may smoke in designated areas, the lingering smell of cannabis is still a concern for the community. It is your responsibility to make sure your use of cannabis does not have an effect on your community. You may have up to the legal limit of 30 g in your unit, but you cannot grow or cook with cannabis in residence.

For more details on the cannabis policy, please refer to the Residence Agreement, Code of Conduct and Disciplinary Procedure section 3.14.

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