Request services

Use our new online request system for all your requests.

The system lets you:

  • Submit a request
  • Upload a new version
  • Add notes or reference documents
  • Change your profile

Here are some tips to use the system. If you have a complex request or questions about what to do, call us at ext. 5634 and we will be pleased to help.

Note: The system is only available on campus. To make a request while off campus:

  • Download the University VPN client on campus.
  • Install the VPN client on your device.
  • Run it before using the system.

Making a request

Click Language Services request system on the right.

Type your login credentials for the uOttawa network in the Windows Security authentication window. If your network is configured to authenticate users automatically, this window will only appear the first time you log in.

A registration window will open the very first time you log in. Enter the information requested, including your sector (Client). Click Create my account. The portal window will then open and you will be able to send requests.

From the left hand menu, click New request and follow the prompts. Attach the documents to be translated in the Source documents section.

If you have just a few sentences to be translated (for example, an email), select the Short Request box. A text box will open in which you can copy the text to be translated without having to create a separate file.

You can attach several documents that are part of one project to the same form.


Online request system functions

To view and update your current requests:

  • Click My requests from the left hand menu.
  • Double click the request number.
  • Click the Documents, Reference documents or Notes tab, as required.

 

To download documents from a request we’ve already delivered:

  • Click History from the left hand menu.
  • Double click the request number.
  • Click the Documents tab. Your original document will be in the Documents section and the one we delivered to you will be in the Deliverable documents section.

Help us to help you

As a rule, the more information we have, the better we can assist you.

  • In the Details box, give us the important information about your document, including what we should do with it.
  • Provide relevant reference documents in English and French whenever you can.
  • If your request is an altered version of a previous request, indicate the reference number for that request, if you know it. Use Track Changes or highlighting to show us any sections that have been changed.
  • Be sure to submit a finalized version of your document. If you submit a second version afterwards, we will only be able to handle it if we have available staff. Expect delays.
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