About us

Our Mandate

Our purpose

We provide an independent, impartial and confidential service to help all members of the University community work towards just, fair and equitable solutions.


The Fairness Triangle


 

How was it decided? What was decided? How was I treated?

 


Resources

How the Ombudsperson deals with student issues


Annual report

We submit an annual report with information about our services, our approach, examples of cases, statistics and recommendations.


Terms of Reference

For further details about our mandate, refer to the  Allocation Document.

 

Our principles

Confidentiality

Your consultation with us is confidential. We offer a safe space for you to discuss any university-related problem, issue or complaint and to seek assistance. We don’t share information about you unless you give us your consent, or in rare situations where there appears to be an imminent risk of serious harm or when compelled by law.

Independence

The Office is funded jointly by the Student Associations and the University. The Office functions independently of the administrative structures of the University and student government.

Impartiality

We listen without bias. We consider your interests and those of all parties. We review information impartially and objectively, and we look for solutions with a focus on fairness and equity.

 


As voting members of the Association of Canadian College and University Ombudspersons (ACCUO) we are committed to the ACCUO Standards of Practice.

 

Our Services

What happens when someone contacts the ombudsperson?


We can help with, as appropriate:

Information
Identifying your options and resources
Clarifying your rights and responsibilities
Explaining regulations and procedures
Advice and coaching
How to raise your concerns effectively
How to plan for a difficult conversation
How to communicate in conflict situations
Third-party interventions
Facilitating communication 
Problem-solving or mediating

Reviewing or investigating your concern
We may also Recommend changes and improvements to policies, procedures and practices

 


Feedback from our clients:

“The staff was amazing; courteous, helpful, respectful, empathetic”.

“The ombudsperson gave excellent advice and she was very welcoming and easy to talk to.”

“I want to thank the Ombudsperson that helped a great deal. We felt that she helped clarify questions and gave a good direction to our problem. Thanks again for your great help.”

We welcome your feedback.

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