Martine Conway became the ombudsperson at the University of Ottawa in April 2018. Between 1999 and 2018, she was ombudsperson at the University of Victoria. Martine Conway is often described as an empathetic listener. She has extensive experience as an educator, problem-resolver and mediator. Her work has included restorative justice initiatives and human rights education. As ombudsperson, Martine Conway has provided input on a wide range of university policies and procedures impacting students.
From 2006 to 2010, Martine Conway was president of the Association of Canadian College and University Ombudspersons (ACCUO), and she chaired the committee that developed ACCUO’s Standards of Practice in 2011-12. She is a member of the Forum of Canadian Ombudsman (FCO) and part of the steering committee for the European Network for Ombuds in Higher Education (ENOHE). In 2006, Martine Conway received the Pete Small Award from the California Caucus of College and University Ombudspersons (CCCUO).