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Simplification of administrative processes

The project is part of the Administrative Services Modernization Program.

It aims to achieve quick wins.

News and updates


Project purpose

Goals

The objective of the project is to identify areas of opportunity with high added value to reduce the administrative burden for Professors, Researchers, Employees and Students. It also aims to ensure a significant reduction in administrative problems throughout the University.

Submit a request

We invite the University’s community to submit any request to simplify a process that needs improvement. 

The project team will conduct an assessment and determine whether the request should be selected or not. The team will also determine the priority of the request.

The requests selected can reside both in the Financial Resources and Human Resources services and elsewhere in the Faculties and Services.

Selection criteria

The submitted processes must:

  • be aligned chronologically with the ERP implementation project;
  • require urgent attention;
  • be able to be automated, modified or improved independently of an ERP conversion;
  • offer an attractive return on investment and a value creation proposition;
  • have a cost of less than $10,000;
  • be able to be delivered in 1 month or broken down into several 1-month sub-projects;
  • have a positive and lasting result.

All the proposals will be analyzed and, if they are not selected within the framework of the project, they could prove useful for the realization of the ERP to come or for the other projects of the Administrative Services Modernization Program.

The importance of participating

The University considers the proposals of all of its employees to offer them the best possible work environment and offer the best experience possible.


Project phases

Identification of areas of opportunity with high added value

Goals

  • Collect, from all of the University's staff, proposals for administrative processes that they believe should be improved or fixed.
  • Evaluate the proposals.
  • Select or not the proposals.
  • Determine the priority of the proposals.

All the proposals will be analyzed and, if they are not retained within the framework of the project, they could prove useful for the realization of the ERP to come or for the other projects of the Administrative Services Modernization Program.

Imponderables that could affect the choice of processes chosen:

  • a high volume of requests
  • the availability of resources
  • the added value
  • the impact on the community
Transformation of operational efficiency into value-added activities

Goals

  • Improve and streamline the selected processes.
  • Ensure a significant reduction in the administrative burden for Professors, Researchers, Employees and Students.
Demonstration of progress

Goals

To prove the:

  • successes regarding improved processes;
  • added value of improved processes;
  • efficiency and effectiveness gains;
  • time saved;
  • reduction of cost;
  • reduction of frustrations.

Committees and groups involved

Project Sponsors
  • Paul St George
    Associate Vice-President
    Financial Resources
  • Karina Adam
    Associate Vice-President
    Human Resources
Project Steering Committee
  • Denis Bouchard
    Chief Administrative Officer
    Teaching and Learning Support Service
  • Vicky Boulerice
    Information Technology Manager, Administrative Services Modernization Program
    Financial Resources
  • Joëlle Clément
    Director
    Financial Planning Service
  • Nisrin El Amraoui
    Project Manager, Administrative Services Modernization Program
    Financial Resources
  • Jean-Philippe Gagnon
    HR Business Partner
    Human Resources
  • André Lanthier
    Chief Administrative Officer, Administrative Services Modernization Program
    Financial Resources
  • Trixi B. Magyar
    Senior Advisor
    Academic Labour Relations
  • France Renaud
    Director, Strategic Initiatives
    Financial Resources
  • Lynn Rivard
    Chief Administrative Officer
    Faculty of Arts
Project Team
  • Nisrin El Amraoui
    Project Manager, Administrative Services Modernization Program
    Financial Resources
  • Harleen Kaur
    Programmer Analyst
    Information Technology
  • Fayçal Laaroussi
    Business Analyst and Project Manager, Administrative Services Modernization Program
    Financial Resources
  • Hubert Lafrenière
    Senior Programmer Analyst, Administrative Services Modernization Program
    Financial Resources
  • Katia Larrivée
    Business Analyst and Project Manager, Administrative Services Modernization Program
    Financial Resources
  • Jean Loubert
    Senior Advisor, Communications, Administrative Services Modernization Program
    Financial Resources

Additional information

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