About your card
Your uOttawa card is not only your official University of Ottawa student card: it is also a meal plan card, library card, photocopy card, gym membership card, access card and campus debit card! The uOttawa card provides students with safe, convenient access to their money. The uOttawa card combines many cards into one.
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I lost my card, what should I do?
Check the lost or stolen uOttawa card page.
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Your uOttawa card is not your U-PASS
The U-Pass is issued by the SFUO. For information on getting or replacing your U-Pass, check the U-Pass website.
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What do I do if I lose my uOttawa card during the evening or weekend?
If you lose your uOttawa card during the evening or weekend, deactivate it on line. If you need Flex dollars, you can get a Discover uOttawa card from a cash-to-card dispenser and reloading station and use it until you can get a replacement uOttawa card. You will need to add funds to the Discover uOttawa card. Please note that funds remaining on the Discover uOttawa card will not be transferred onto your uOttawa card.
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How can I check my uOttawa card balance?
Check your balance:
- On line, by using the login section at the top of the page or through your uoZone account
- At any Food Services location
- At any cash-to-card dispenser and reloading stations
- At the uOttawa Card Service (in person).
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If I don’t use all the funds on my uOttawa card flex account during the academic year, do they remain in my account?
As long as your uOttawa card is valid, funds in your Flex plan account will automatically be transferred from one academic year to the next.
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What meal plan should I buy?
The answer to this question can vary greatly from one student to the next; to help you, we’ve provided some guidance on which meal plan should I purchase page.
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What valid photo identification do I need to bring to get my uOttawa card?
To receive a uOttawa card, you must present a valid passport or at least two of the following documents, one of which has your photo:
- Driver's licence (photo)
- Certificate of Indian Status (photo)
- Ontario BYID card (LCBO) (photo)
- Federal government employee ID (photo)
- Provincial government employee ID (photo)
- Municipal government employee ID (photo)
- Certificate of Canadian citizenship
- Birth certificate
- National ID (SIN)
- Affidavit
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What if I don’t use all the funds in my meal plan account?
24/7 All-you-care-to-eat dining hall account
Funds earmarked for the 24/7 Dining Hall are non-refundable, non-transferable and non-interchangeable and cannot be transferred to the Dining Dollar or Flex Dollar account.
Dining dollar account
If you have the 5 day+, 7 day or 7 day+ meal plan, any amount greater than $25 remaining in this account at the end of the academic year will automatically be transferred to your flex dollar account.
Pay-as-you-go meal plan
Canada Revenue Agency rules require that you spend at least $2000 from this account to benefit from a tax exemption on food purchases. If you do not spend enough to meet this threshold, you will be required to pay back the amount you have saved on tax. For example, if you spent $1500 from this account, you will be required to pay tax on $1500. Any remaining balance, minus a $25 transfer fee, will be automatically transferred to your flex dollar account.
