October was busy! Here are a few examples of comments we received and how we fixed it!
Never too much information!
What was the problem? We have received a comment from a student who felt that there was a lack of information and support provided on the non-OCI recruitment process at the Common Law Faculty.
What have we done? The Faculty Administration informed us that students can book an appointment with the Career and Professional Development Centre. If the student is a 3L student looking for an articling position, he or she should book a “Career Counselling: 3L|4L Articling Search” appointment. That will also give him or her access to our targeted 3L|4L newsletter which is sent out every month. If the student has quick questions, he or she can also touch base with us during our drop in hours, Monday to Wednesday, from 2:00 p.m. to 3:00 p.m. on the 3rd floor of the Fauteux building.
Moreover, two information sessions on non-OCI recruitment were offered in October and November 2019. For more detailed information, it is possible to communicate with the Career and Professional Development Centre by e-mail at uOttawaLaw.CareerServices@uOttawa.ca .
Our thanks to Naomi Telfort from the Common Law Administration Office and to the Career and Professional Development Centre team for their collaborative and comprehensive work to provide a solution to this issue.
How to pay the tuition fees?
What was the problem? Multiple international students find that the process of payment for tuition fees is long due to money transfers from their national to Canadian banks.
What have we done? The Financial Resources is in the process of securing a contract with a second international payment platform for international students (the first one being Western Union) in order to offer more payment options for international students. Furthermore, the University is also evaluating the option of paying directly with a credit card. This analysis will be made in 2020.
Our thanks to Jacynthe Pouliot from Financial Resources and her team for working at finding solutions to this problem.
Marks adjusted downwards?
What was the problem? A student reached out to us regarding a double downward regrading of her class’s marks after the original grades had already been posted on the Virtual Campus.
What have we done? The Vice-Dean Academics at the respective faculty communicated with the concerned professor, and as the situation was unfair for the students, the original marks were reinstated.
Our thanks to Christine Dallaire, Vice-Dean Academics at the Faculty of Health Sciences for addressing this problem promptly.