Off-campus help (community resources)
On this page you will find mental health-related resources available online, by phone or in person in the Ottawa-Gatineau region.
The list provided here suggests a few resources, depending on the mental health topic or issue for which you are looking help, but you can also use the eMentalHealth.ca database search tool (see below) to help in your search. It is an excellent tool to find a great variety of services near you (including walk-in counselling clinics, helplines and mental health professionals).
To find out more about various mental health or wellness topics, consult our About mental health and wellness section.
eMentalHealth.ca database search tool
Finding a psychologist or a psychotherapist near you
We highly recommend that you check any personal insurance plans you have (such as those offered by the newly formed University of Ottawa Student Union (UOSU) or the Graduate Students Association (GSAÉD) and plans through family members or employers) to see if you have coverage. For example, the UOSU health plan (choose "UOSU" in the drop list) and the GSAED health plan (see "insurance coverage") both cover a portion of psychologist consultation fees, up to the annual maximum amount. The Employee and Family Assistance Program also offers free, short-term counselling to all regular employees. Finally, the extended health plans for many employee groups cover a portion of psychologist consultation fees, up to the maximum amount if you have a medical referral (check your benefits page to see if you are eligible).
- For private counselling:
- In Quebec:
- Ordre des psychologues du Québec (French only)
- In Ontario:
- The College of Psychologists of Ontario (partially bilingual website – mostly in English)
- The College of Registered Psychotherapists of Ontario (English)
- In Quebec:
- Walk-in counselling: Family Service Ottawa Walk in Clinics
- Family Services Ottawa (Tuesdays and Saturdays, English): 312 Parkdale Avenue, 613-725-3601
- Jewish Family Services of Ottawa (Wednesdays and Sundays, English): 300-2255 Carling Ave, 613-722-2225
- Catholic Family Services (Thursdays and Fridays, bilingual): 310 Olmstead: 613-233-8478
- Individual and couple counselling: Centretown Community Health Centre
- In English, French, Arabic, and Hebrew: 613-233-4443, ext. 2109
Suicide prevention and awareness
If you have immediate safety concerns for yourself or others, call 911. If you wish to talk to someone now, call one of the 24/7 crisis support services.
If you wish to learn more about suicide prevention and awareness to help others, take a look at the resources below:
- The Canadian Association for Suicide Prevention
- LifeLine suicide prevention and awareness mobile app (English)
- Befrienders Worldwide for suicide prevention (available in multiple languages)
Skill-building : BounceBack – Reclaim Your Health
BounceBack – Reclaim Your Health is a free skill-building program for Ontario adults and youth (15+) who wish to learn how to better manage symptoms of anxiety and depression.
The program gives you access to workbooks and telephone coaching, as well as a series of informative videos. Topics addressed include: being assertive, better sleep and changing negative thought patterns.
To participate in the program, you must get referred by your primary care provider, since he or she can make sure you get support that matches your needs.
The program has recently created a tip sheet on reducing stress and worry related to COVID-19.
Crisis Text Line
The Crisis Text Line (powered by Kids Help Phone) is a free text-based help line that can be used by anyone, in any type of crisis. Text HOME to 686868 from Canada, anytime. No need for a data plan or Internet connection.
To communicate in French, simply text PARLER to the same number.
Support for LGBTQ+ community
- Gai écoute support and information by phone, email or chat (bilingual)
- Family Services Ottawa LGBTTQ + Around the Rainbow (English)
- Centretown Community Health Centre Lesbian, Gay, Bisexual, Trans, Queer, Two-Spirit, Queer & Questioning (bilingual)
Substance abuse (drugs and alcohol) and addiction
- The Royal Hospital Substance Use and Concurrent Disorders Program (bilingual): 613-722-6521, ext. 6224
- ConnexOntario - Drug, Alcohol and Gambling Helpline (bilingual): 1-866-531-2600
- University of Ottawa: Sexual violence: support and prevention
- Ottawa Victim Services (bilingual): 613-238-2762
- Ottawa francophone Centre for relief of sexual assaults (Centre d’aide et de lutte contre les agressions à caractèresexuel francophone d'Ottawa) (français) : 613-789-8096
- Quebec Coalition of Centres for relief of sexual assaults (Centre d’aide et de lutte contre les agressions à caractère sexuel) (bilingual) : 1-888-933-9007
- Centretown Community Health Centre (bilingual): 613-233-4443
- Crime Victim Assistance Centre (bilingual) : 819-778-3555 or 1-800-331-2311
Did you know that you have access to counselling via your student health plan?
Your UOSU Health Plan gives you access to 1) extensive insurance coverage for counselling and 2) to the Empower Me support program. See here for more details.
Your GSAED Health Plan gives you access to 1) partial insurance coverage for counselling and 2) to the Student Support Program (SSP). See here for more details.