Want to talk to a counsellor?
Depending on the Faculty in which you study or your student status, you might have access to different services:
Are you in residence (Housing Services)?
Are you an undergraduate student?
The Student Academic Success Service (SASS) - Counselling and Coaching is one of the primary options for students who want in-person support on campus. If you are feeling lost, are facing a problem you don't know how to handle or would just like to talk to someone in a safe place, their team is here to help.
To access counselling services within the Student Academic Success Service (SASS), you can book a single session appointment online or visit them at 100 Marie-Curie Private, 4th floor, and and meet a counsellor during their walk-in clinic.
SASS Counselling and Coaching uses a stepped-care model, that provides different types of services for different types of needs. You can learn more about it on their website and in this Gazette article.
Are you a graduate student?
uOttawa Graduate students have free access to a program called the Student Support Program (SSP) - for those enrolled in their GSAÉD Student Health Plan.
How does it work?
Graduate students can call 24/7 to 1.855.649.8641 to speak to a counsellor or make an appointment, or visit the SSP Website (just type in University of Ottawa or GSAÉD to identify your institution) to access the service via electronic chat or email.
The program provides access to short-term counselling for personal and emotional issues. Students can choose from a variety of delivery methods to best suit their comfort level and lifestyle including:
- 24/7 on-demand support. Confidential counselling, including crisis support, available night and day via phone and online chat. CALL 1.855.649.8641
- Make an appointment to work with a counsellor in sessions over the telephone. CALL 1.855.649.8641.
- Virtually meet with a counsellor from home or another private setting. Appointment required. CALL 1.855.649.8641.
- First Chat. Instant online chat with a counsellor anytime, anywhere. No appointment required. Access the 24/7 CHAT option here
- In-person, face to face sessions. (off campus). Appointment required. CALL 1.855.649.8641.
The SSP is completely confidential within the limits of the law, so no one – including your family, friends, or professors – will ever know used the program unless you choose to tell them.
If a graduate student would like some initial guidance on where to seek supports and navigation of the services are available in the community they are welcome to make an appointment or come to the SASS Walk-in Clinic for a single session to learn about their options.
Are you a student in the Common Law Section of the Faculty of Law?
Are you a student in the Faculty of Medicine doing your undergraduate degree in medicine?
Are you a student-athlete?
If so, you have access to direct varsity mental health support with Anna Abraham, Varsity Mental Health Coordinator and Registered Psychotherapist. You can schedule a session by calling 613-562-5800 ext. 4525 or by email at aabraham@uOttawa.ca.
Other services on campus
Academic help - SASS
SASS - Academic Accommodations
SASS also manages the Academic Accommodations Service, which works collaboratively with our university community and stakeholders to facilitate the academic accommodation process.
If you need an academic accommodation (e.g. for mental health, general health or any other reasons), you are encouraged to contact them as soon as possible: visit their website for contact info and to learn more.
Other academic resources
University of Ottawa Health Services (UOHS)
UOHS offers a comprehensive range of health and medical services to University of Ottawa students, faculty, staff, and the general public.
The walk-in clinic provides medical services without an appointment and is open to all.
- The walk-in clinic is open weekdays from 8am to 8pm, and from 10 a.m. to 2 p.m. and weekends.
- The clinic is closed on Sundays from June to August, on December 25th and 26th and on January 1st.
- On recognized holidays it is open from 10 a.m. to 2 p.m.
The UOHS offers services for uOttawa community members experiencing mental health issues.
Please note that only those registered with UOHS are eligible for counselling services. If you’re not yet a UOHS patient, you can register with UOHS. All patients are eligible for referrals to a psychiatrist when appropriate.
University of Ottawa Protection Services is available 24 hours a day, 7 days a week.
To report an emergency: 613-562-5411 (or ext. 5411)
For non-urgent matters: 613-562-5499 (or ext. 5499)
Accessibility (Human Rights Office)
The Accessibility Hub provides information and tools about accessibility on campus for individuals living with a disability (including mental health-related issues). It also aims to help students, educators and administrators identify and remove barriers to accessibility, to promote and foster inclusion and to improve accessibility for everyone on campus.
The Indigenous Portal aims to provide Indigenous students with all the tools and resources they need to succeed, such as information on the programs or bursaries offered, how to use the library’s resources and how to take part in community activities. The Portal also aspires to increase visibility and awareness of Indigenous culture on campus to ensure that the landscape of the University of Ottawa reflects its vibrant, active, and diverse Indigenous community.