Helping someone in distress
A quick guide
RECOGNIZE unusual behaviour
Do you see any behaviour that may be out of character or unusual for someone? Early intervention plays a key role in supporting mental health challenges.
RESPOND with concern and empathy
Non-judgmental and supportive language includes:
“I have noticed...”
“I am concerned...”
“I hear what you are saying...”
“How can I help you to...”
REFER the person to available resources
Non-judgmental and supportive language includes:
“What do you need in order to...”
“Can I suggest...”
“uOttawa Wellness website has lots of resources. Let's look at it together...”
|
HIGH RISK |
MODERATE RISK |
LOW RISK |
|
Behaviour that is violent, destructive, harmful, aggressive or threatening to self or others. This is an emergency. |
Changes in personal appearance and hygiene, low mood, avoidance of people, substance use concerns, disorganized thinking, expressions of hopelessness, or references to suicide. |
Difficulty with studies, family or relationship problems, chronic health conditions, difficulty concentrating, issues with sleep, increased interpersonal conflict. |
|
uOttawa Protection Services, 24/7: 613-562-5411
Off Campus Emergency Services, 24/7: 911 |
Students, (Good2talk), 24/7: 1-866-925-5454
Employee and Family Assistance Program (EFAP), 24/7: 1-844-880-9142 |
|
Original concept for this document courtesy of University of British Columbia Vancouver campus.