In order to help you better understand how enrolment works at uOttawa, we have a number of resources available for you. Please don’t hesitate to use them if you need any assistance.

Enrolment support videos

Student with a laptop sitting on a bed in residence

Course enrolment help sessions

From May 13 to May 21, we’ll be hosting online and on campus sessions to assist you with enrolment. Don't miss out!
Register for a session today!

Wait list frequently asked questions

Support for your first year

First-year students

Our regional mentors are available to provide you with support in your academic and student life and can answer questions on enrolment and other topics. They offer customized support to ease the adjustment to university life and advice adapted to your needs, including on administrative procedures and integration into student life, to ensure your successful transition and a rewarding experience at the University of Ottawa.

To get to know them, the support they offer and how to contact them, check out the Regional Mentoring Centre.

Enrolment Help Centre (available May 20)

Contact information

Whether you are a new student or you need to refresh your memory, our regional mentor support team is here to help you. We can answer general questions, help you through the enrolment process (using uoZone) or offer support if you’re having difficulties. You can get answers to questions on just about anything related to course enrolment and get help with enrolment for the Fall and Winter terms.

There are two ways to contact us.

Virtual hotline (available on May 20)- To access services, you must join our virtual line. From there, you can see wait times and book an appointment.

Email - [email protected]

Be ready to provide your first name, last name, student number, date of birth and the name of your program.

If you have specific questions about your program or need more details about course selection or transfer credits, we’ll put you in contact with the right person in your faculty.

Office hours

Regular hours (Monday to Friday from 8:30 a.m. to 3:30 p.m.)

  • May 20 to June 20, 2025

The Enrolment Help Centre will be closed on Wednesday, June 18 from 11:30 a.m. to 1:30 p.m.

Extended hours

  • May 20, 2025 (8 a.m. to 7 p.m.)
  • May 21, 2025 (8:30 a.m. to 7 p.m.)
  • May 27, 2025 (8 a.m. to 7 p.m.)
  • May 28, 2025 (8:30 a.m. to 7 p.m)
  • June 3 and June 17, 2025 (8 a.m. to 6 p.m.)