In order to help you better understand how enrolment works at uOttawa, we have a number of resources available for you. Please don’t hesitate to use them if you need any assistance.

Enrolment support videos

Student with a laptop sitting on a bed in residence

Questions?

Whether you’re a new student or just need to refresh your memory, our support team is here to help you through the enrolment process.
Email us

Wait list frequently asked questions

Support for your first year

Canadian students, permanent residents and refugees

Throughout the year, regional mentors are available to provide you with support in your academic and student life and can answer questions on enrolment and other topics.

To get to know them, the activities they offer and how to contact them, check out the Regional Mentoring Centre.

International students

The International Mentoring Centre offers international students customized support to ease the adjustment to university life. Our team members offer advice adapted to your needs, including on administrative procedures and integration into student life, to ensure your successful transition and a rewarding experience at the University of Ottawa.

Contact information

Enrolment Help Centre

Whether you are a new student or you need to refresh your memory, our regional mentor support team is here to help you. We can answer general questions, help you through the enrolment process (using uoZone) or offer support if you’re having difficulties. You can get answers to questions on just about anything related to course enrolment and get help with enrolment for the Fall and Winter terms.

If you have specific questions about your program or need more details about course selection or transfer credits, we’ll put you in contact with the right person in your faculty.

Be ready to provide your first name, last name, student number, date of birth and the name of your program. 

A virtual line service will be available starting May 21, 2024. In the meantime, we invite you to email [email protected] with any questions you may have. 

Office hours 

Regular hours
(Monday to Friday from 8:30 a.m. to 3:30  p.m.) 
  • May 21 to June 21, 2024
Extended hours
  • May 21, 2024 (8 a.m. to 8 p.m.)
  • May 22 and May 29, 2024 (8:30 a.m. to 7 p.m.)
  • May 28, 2024 (8 a.m. to 7 p.m.)
  • June 4 and June 11, 2024 (8 a.m. to 6 p.m.)