Your U-Pass card can be picked up during the dates, time and location in the table below (excludes weekends and statutory holidays).
Closing time is not based on the time you arrive; it’s based on the time we close; therefore, provide amble time to arrive if you want to get your card. For example, if it is 4PM and there are several students left to be served, our virtual queue will close to enable us to serve those in line. We recommend coming in the morning as it’s not as busy.
Your student card or a piece of government-issued photo ID.
You must pick up your first U-Pass in person. Before picking up your U-Pass, check your student account to ensure you have been charged the U-Pass fees. If you opted into the program, the U-Pass will only be charged once you pick-up your U-Pass, therefore you must wait to receive the email informing you that you can pick-up your U-Pass.
Please note that you may not send a friend, family member, or other third party to pick up or replace your U-Pass. Also, NEVER throw away, bend or put holes in your U-Pass. Lost or damaged U-Passes cost $25 to replace.
To replace a U-Pass, you must still be eligible for the program and you will be required to pay a $30 non-refundable replacement fee.
Please note that once your U-Pass is replaced, the lost card is permanently deactivated.