Library Service Quality Survey: LibQUAL+ 2023

satisfaction survey
Tell us how we are doing and help us serve you better.

LibQUAL+® is a survey developed by the Association of Research Libraries to understand users’ opinions of and satisfaction with library service quality, collections, and spaces.

The survey is available in both French and English.

Survey dates

The survey will run from February 7 to February 24, 2023. Those selected to participate will receive an email invitation with a link to the online survey on February 7.

Survey sample

Students are randomly selected to participate. This means that not everyone will be invited to complete the survey. Random selection ensures that everyone in the target population has an equal chance of being invited, and avoids biasing the results towards one particular group, or excluding another. The results are therefore considered representative of the uOttawa population, and can be generalized to everyone at a given time.


Population Sample
Undergraduate Students 25%
Graduate Students 35%
Faculty and Researchers 100%

Survey incentive

As a token of our appreciation, those who complete the survey can enter their name in a draw for the chance to win one of three $100 uOttawa Campus Store gift certificates. 


Following an initial analysis, highlights of the results of LibQUAL+ 2023 will be published on the Library website.

Additional information

If you have any questions regarding the survey, please contact [email protected].

See previous LibQUAL+ reports

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