- Services provided to the university community: The Customer service standard applies to every designated public sector organization and to any other person or organization providing goods or services to members of the public or other third parties and that has at least one employee in Ontario.
- Educational services: Education, in its broadest sense, is a “service” within the meaning of the Ontario Human Rights Code. At the higher levels of education, the scope of formal “educational services” include the mastery of knowledge, academic standards, evaluation and accreditation. (Source: (2004) – Ontario Human Rights Commission).
Roles and responsibilities
- The Policy outlines responsibilities related to accessibility at the University of Ottawa to ensure the University meets the requirements of accessibility legislation in Ontario.
- The outlines how the University of Ottawa meets its legal duty to accommodate in relation to academic accommodation for students and student applicants with disabilities under the .