Civility and Respect

A civil and respectful workplace is related to greater job satisfaction, feelings of fairness, and an overall positive environment. It is also linked to improved morale and teamwork, and better manager-staff relationships. Additionally, staff and faculty tend to be more invested in personal development and actively participate in problem-solving. A civil and respectful workplace has lower levels of sick leave and turnover. Organizations characterized by civility and respect have a positive atmosphere marked by high spirits and work satisfaction and enhanced positive clients and students interactions. 

When a workplace lacks civility and respect, the outcome can be harmful to the organization and its staff and faculty. Emotional exhaustion, health problems, job withdrawal, and increased conflict can all result. There are also increased grievances and legal risks. One of the most extreme examples of disrespectful behaviour is bullying. Workplace bullying is known to cause depression, burnout, anxiety and aggression, as well as increased physical complaints and musculoskeletal health concerns. Bullying not only affects those directly involved, but also affects those who observe or are around it. Unaddressed bullying can lead to greater consequences for organizations if not addressed. 

• people treat each other with respect and consideration in the workplace;  
• the organization effectively handles conflicts between stakeholders (staff, faculty, students, clients, public, suppliers, etc);  
• staff and faculty from all backgrounds are treated fairly in the workplace;  
• the organization has effective ways of addressing inappropriate behaviour by students or clients.