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Professor Pavlović is a member of the Centre for Law, Technology and Society and coordinates the Law & Technology Option. She is a leading Canadian expert on consumer rights and an active voice for the public interest in the digital society. Her research, teaching, and advocacy focus on recalibrating power imbalances, with particular attention to consumer rights and technology regulation.
She has appeared in several interventions before the Supreme Court of Canada: as lead counsel or co-counsel for the Canadian Internet Policy and Public Interest Clinic in NHK Spring v Cheung, Uber v Heller, Telus v Wellman, Haaretz.com v Goldhar, and Douez v Facebook, and, with the Public Interest Law Centre, for a coalition of public interest organizations in International Air Transport Association v Canadian Transportation Agency. She has also appeared before the Canadian Radio-Television and Telecommunications Commission in the 2025 proceeding on broadband internet labels and the 2016–2017 Review of the Wireless Code, as well as the House and Senate Committees and the Canadian Transportation Agency on air passenger rights. At uOttawa, she serves on the Executive Committee of the Association of Professors of the University of Ottawa (APUO), the faculty union, where she advocates for improving professors' working conditions and students' learning conditions.
In 2018–2020, Professor Pavlović was a member of the Broadcasting and Telecommunications Legislative Review Panel, an expert panel appointed by the Government of Canada to review the legislative framework governing Canada’s communications industry. In 2020–2021, she she served on the Council of Canadian Academies Expert Panel on High-Throughput Networks for Rural and Remote Communities.
She teaches or has taught Contracts, Communications Law, Private International Law, Advanced Communications Law, Dispute Resolution and Professional Responsibility, Alternative Dispute Resolution Processes, and Legal Knowledge Engineering. She blends legal theory with practical application, and her courses use interactive learning and reflective practice to build the skills essential for contemporary legal practice and careers in the public interest.
Her teaching has been recognized through numerous awards , including the 2018–2019 University of Ottawa Award for Excellence in Teaching, the University’s highest teaching award; the 2018–2019 University of Ottawa Excellence in Education Prize; the 2015–2016 Common Law Section Excellence in Teaching Award; and the 2017–2018 Common Law Section Public Engagement Award: Public Education and Outreach. She held the 2025–2026 OBA Foundation Chief Justice of Ontario Fellowship in Legal Ethics and Professionalism Research.
Professor Pavlović holds a law degree from the University of Belgrade (Serbia), an LL.M. with a concentration in Law & Technology from the University of Ottawa and is called to the Ontario bar. She was a Gowlings Fellow in Technology Law in 2002. Prior to joining the University of Ottawa as an Assistant Professor in 2007, she wasin-house counsel for a telecommunications company in Belgrade (Serbia); of counsel with a law firm in Salzburg (Austria), where she practiced international commercial arbitration; and a Part-Time Professor at the Common Law Section (2004–2007).