Critical Custodial Requests are any situations that pose a health risk or could cause major damage to university property. Critical custodial services are available 24 hours a day, 365 days a year including weekends and statutory holidays.
Examples include:
Call the Client Service Centre at 613-562-5000 immediately to report the issue.
Custodial Services are available 24 hours a day, 365 days a year, and are conducted across three shifts: day, evening, and night. On statutory holidays, regular custodial services will be conducted the next business day.
| Service (examples are not limited to those shown below) | Initial Response Time |
|---|---|
Cleaning of classroom / Auditorium / Teaching Labs | 5 visits per week |
Cleaning of computer Labs | 5 visits per week |
Cleaning of corridors | 5 visits per week |
Cleaning of employee offices | 2 visits per month |
Cleaning of kitchens | 5 visits per week |
Cleaning of lobbies | 5 visits per week |
Cleaning of meeting / conference rooms | 5 visits per week |
Cleaning of open offices (over 35 m2) | 2 visits per month |
Cleaning of photocopy / mail rooms | 2 visits per week |
Cleaning of recycling station (corridors) | 5 visits per week |
Cleaning of research labs | 1 visit per week |
Cleaning of secretariats / reception | 2 visits per week |
Cleaning of stairs | 5 visits per week |
Cleaning of washrooms | 5 visits per week |
Floor care: Whenever possible, advance notice will be given for any scheduled floor care work to allow departments time to remove personal items (e.g., books, paper, floor lamps) from the floor.
Service Categories | Definition (examples are not limited to those shown below) | Initial Response Time |
|---|---|---|
Custodial service requests | General cleaning requests and missed scheduled cleaning | 5 business days |
Pest control and management | Controlling and preventing infestations of unwanted pests | 5 business days |
Washroom issues | Soap/paper is missing in washroom when more than one dispenser is available | 5 business days |
Water fountain issues | Water fountain filter light is yellow | 5 business days |
Washroom issues | Clean-up bodily fluids or spills, leaking bathroom fixtures, bathroom conditions or missing soap/paper, plugged toilet/sink, spill or leak, toilets or urinals constantly flushing | Same Day |
Service requests
Submit a Client Support ticket
Questions
[email protected]
