PC purchases

• Quicker equipment fulfilment: Internal inventory allows for operational efficiencies in configuring and delivering equipment to the community
• Quality of service: Standardization of equipment allows Service Desk staff to become expert resources for key equipment, which facilitates prompt responses to equipment-related issues. Vendor relationships enables direct support and on-site support, and warranty benefits. The community benefits from more comprehensive and reliable equipment support.
• Cost savings: Through volume purchasing and vendor relationships,your sector will benefit from lower overall computer purchasing expenses. By optimizing equipment purchases, we also minimize hidden support costs associated with the amount of time required for purchasing, configurations, deployments, support and maintenance. Additionally, professional-grade equipment also benefits from higher quality components, more computing power and longer warranties; the equipment is designed to be viable for a longer period of time.
• Alignment with IT security policies and Enterprise Architecture principles: Standard equipment is compatible with University networks, software and systems. By deploying equipment centrally, we maintain an inventory for security monitoring, compliance, maintenance, upgrades, and updates. The equipment will remain compatible for the duration of its lifecycle.
• Meets goals outlined in Digital Campus Transformation Plan: Through this programme we meet our goals to be more sustainable by ensuring security, sustainability and growth. Our technology investments are institutionally driven, strategically aligned and while sustaining technological viability.

For employees

If you are a new employee or an employee looking for replacement equipment, get started by speaking to your faculty/service IT representative. They can gather your requirements, make recommendations for your purchase, and proceed with next steps for your purchase

CFI Pricing (i.e.: for Research projects)

Submit a request via the Service Desk Request form.  A consultant will contact you for details.

For managers, designated buyers or purchasing agents

If you are making a purchase on behalf of someone, refer to the list of standard IT equipment in order to provide a recommendation that best meets their needs. Once the expense has been approved, proceed with the purchase using the IT Service Portal equipment request form. The purchasing form can be located under the Work Space section

Requests for equipment that are made in advance and adhere to the process will be fulfilled within five (5) business days (subject to equipment available in inventory). Requests for specialized equipment or bulk orders, will be reviewed and delivery times will be communicated.

• Any new computer added to the fleet will be registered in our System Centre Configuration Manager (SCCM) and Configuration Management Database (CMDB) for inventory purposes
• Computer hardware older than 5 years will not be supported at the Service Desk.
• Only approved Common Operating Environment (COE) standard computers are supported by Information Technology team
• No administrator rights will be given to employees on their laptop
• To facilitate remote device support, the necessary applications will be installed and configured on the laptop
• When a computer is removed from the fleet, this change will be documented in the Active Directory (AD) and SCCM (inventory)
• Any application installed on the laptop needs to be pre-approved by the IT security team prior to installation
• At the end of its life, the computer hard drive will be destroyed before it gets disposed and will be archived in the inventory.

The University’s standard IT equipment meets the needs of most individuals while adhering to minimum security requirements and facilitating the best possible IT support. We recognize that some of these devices may not meet your needs. 

• If you want to purchase standard equipment please follow the steps here.
• For larger or non-standard equipment, submit your request in Topdesk.