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Contact us

We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, or hardware, you can count on us.

Set up your password recovery account

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There’s never a good time to be locked out. Set up your recovery account in just minutes today and avoid the hassle later.

Set up now

Reset MFA on your mobile device

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You can now reset the Multifactor Authentication (MFA) access on your existing mobile device or your new mobile device with the Self-Service MFA Reset (SSMR) tool. 

Access the MFA reset tool

See all the ways you can get assistance from us:

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Self-Service Centre


 

Access the Self-Service Centre
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Live chat

Hours for live chat:

  • Monday to Friday: 8:00 a.m. – 7:30 p.m.
  • Saturday and Sunday: 11:00 a.m. – 3:30 p.m.

Closed on Canada day, Wednesday, July 1

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In-person Service Desk support

Morisset Hall, room 06

  • Monday to Friday 8:00 a.m. to 8:00 p.m.

  • Saturday and Sunday 11 a.m. to 4 p.m.

    Summer hours (beginning May 2, 2026)

  • Monday to Friday: 8:00 a.m. to 4:30 p.m.
  • Saturday and Sunday: closed

Closed on Canada day, Wednesday, July 1

Roger Guindon Hall, room 3028

September to May

  •  Monday to Friday: 8:00 a.m. to 5:00 p.m.

June to August

  • Monday to Friday: 8:00 a.m. to 4:00 p.m.

Closed on Canada day, Wednesday, July 1

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Telephone support

Call us at 613-562-5000 or ext. 5000 for internal calls: Toll free 1-833-uOttawa (1-833-868-8292)

  • Monday to Friday 8 a.m. to 8 p.m.
  • Saturday and Sunday 11 a.m. to 4 p.m.

Closed on Canada day, Wednesday, July 1

Faculty of Medicine: we are at 613-562-5648

  • Monday to Friday 8 a.m. to 5 p.m.

June to August

  • Monday to Friday: 8:00 a.m. to 4:00 p.m.

Closed on Canada day, Wednesday, July 1

We are closed on these days in 2026:

Statutory holidays

  • New Year's Day: January 1
  • Family Day: February 16
  • Good Friday: April 3
  • Easter Monday: April 6
  • Victoria Day: May 18
  • Canada Day: July 1
  • Civic Holiday: August 3
  • Labour Day: September 7
  • Thanksgiving Day: October 12
  • Christmas Day: December 25
  • Boxing Day: December 26

Availability of systems