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Contact us

We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, or hardware, you can count on us.

Reset MFA on your mobile device

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You can now reset the Multifactor Authentication (MFA) access on your existing mobile device or your new mobile device with the Self-Service MFA Reset (SSMR) tool. 

Access the MFA reset tool

See all the ways you can get assistance from us:

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Self-Service Centre

Access the Self-Service Centre
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Live chat

  • Hours for live chat:
  • Monday to Friday 8:30 a.m. to 4:00 p.m.
  • Saturday and Sunday closed
  • The live chat is closed Victoria Day.
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In-person support

  • Visit us at Morisset Library, 1st floor
  • The Service Desk is open:
    • Monday to Friday 8:15 a.m. to 5 p.m.
    • Saturday and Sunday 11 a.m. to 4 p.m.
    • In-person support will be unavailable on Saturday, May 24, and on Victoria Day.
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Telephone support

  • Call us at 613-562-5000 or ext. 5000 for internal calls
  • Toll free 1-833-uOttawa (1-833-868-8292)
  • Telephone support hours:
    • Monday to Friday 8 a.m. to 8 p.m.
    • Saturday and Sunday 11 a.m. to 4 p.m.
    • Telephone support will be available 11 a.m. - 4 p.m. Victoria Day

We are closed on these days in 2025:

Statutory holidays

  • New Year's Day: January 1
  • Family Day: February 17
  • Good Friday: April 18
  • Easter Monday: April 21
  • Victoria Day: May 19
  • Canada Day: July 1
  • Civic Holiday: August 4
  • Labour Day: September 1
  • Thanksgiving Day: October 13
  • Christmas Day: December 25
  • Boxing Day: December 26
  • New Years Eve: December 31

Availability of systems

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