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Contact us

We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, or hardware, you can count on us.

Reset MFA on your mobile device

You can now reset the Multifactor Authentication (MFA) access on your existing mobile device or your new mobile device with the Self-Service MFA Reset (SSMR) tool. 

Access the MFA reset tool
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See all the ways you can get assistance from us:

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Self-Service Centre

Access the Self-Service Centre
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Live chat

  • Hours for live chat: 
  • Monday to Friday 8:30 a.m. to 3:00 p.m.
  • Saturday and Sunday closed
  • This service is closed for the Civic Holiday
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In-person support

  • Visit us at Morisset Library, 1st floor
  • The Service Desk is open: 
    • Monday to Friday 8:15 a.m. to 5 p.m.
    • Saturday and Sunday 11 a.m. to 4 p.m.
    • This service is closed for the Civic Holiday
    • The Service Desk will be unavailable on Sundays from July 28th - August 25th 
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Telephone support

  • Call us at 613-562-5800 ext. 6555
  • Telephone support hours: 
    • Monday to Friday 8 a.m. to 8 p.m.
    • Saturday and Sunday 11 a.m. to 4 p.m.
    • This service is closed for the Civic Holiday

We are closed on these days in 2024:

Statutory holidays

  • New Year's Day: January 1
  • Family Day: February 19
  • Good Friday: March 29
  • Easter Monday: April 1
  • Victoria Day: May 20
  • Canada Day: July 1
  • Civic Holiday: August 2
  • Labour Day: September 2
  • Thanksgiving Day: October 14
  • Christmas Day: December 25
  • Boxing Day: December 26

Availability of systems

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Have a Question? Chat with us! Chat ONLINE
Have a Question? Chat with us! Chat OFFLINE