Contact us

We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, or hardware, you can count on us.

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Are you locked out of your account?

Use this special form with one of your personal accounts to contact us about it. 

Access public form in Self-service Centre
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See all the ways you can get assistance from us:

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Self-Service Centre

  • Open, track and manage your requests with the Self-Service Centre. If you are an active member of the university (student, professor or employee) with uoAccess ID, contact us by using the service centre. 
  • If you are a visitor without uoAccess credentials and you need assistance with questions related to technology, we invite you to fill out the visitor's request form. 
  • See features and resources.
Access the Self-Service Centre
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Live chat

  • Hours for live chat: 
  • Monday to Friday 8:30 am to 4:00 pm
  • Saturday and Sunday closed
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In-person support

  • Visit us at Morisset Library, 1st floor

  • The Service Desk is open: 

    • Monday to Friday 8:15 am to 8 pm

    • Saturday and Sunday 11 am to 4 pm

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Telephone support

  • Call us at 613-562-5800 ext. 6555

  • Telephone support hours: 

    • Monday to Friday 8 am to 8 pm

    • Saturday and Sunday 11 am to 4 pm

We are closed on these days in 2023:

  • New Year's Day: January 1
  • Family Day: February 20
  • Good Friday: April 7
  • Easter Monday: April 10
  • Victoria Day: May 22
  • Canada Day: July 3
  • Civic Holiday: August 7
  • Labour Day: September 4
  • Thanksgiving Day: October 9
  • Christmas Day: December 25
  • Boxing Day: December 26
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Have a Question? Chat with us! Chat ONLINE
Have a Question? Chat with us! Chat OFFLINE