System upgrades as well as security updates are applied during different times that may cause a short period of unavailability for users. Please consult this information regularly. Subject to change without notice.

SystemService time
OneCard printing 

June 12 4:00 p.m. until 

June 13 8:30 a.m. 

Wireless infrastructure Thursday June 6th  at 10:00 p.m. until  Friday June 7th  at 1:00 a.m. 
Data Centre Maintenance Tuesday June 4th 10:00pm and June 5th 9:00am.
Marion Research Data Centre Wednesday June 5th from 6:00 a.m. to 8:00 a.m.
DocUcentre online storeTemporarily unavailable 
Workday Maintenance occurs from 2 a.m. to 5 a.m. every Saturday morning

Network, WiFi

Monday - Friday
8 a.m. - 3 p.m.

University website

The third Wednesday of every Month.

 e.g. Jan 17, Feb 21, March 20, etc.

uOttawa applications requiring authentication, workstation login, lab login, WiFi, VPN, LiquidFiles, eReviews, eAwards, etc. Several times per week
6 p.m. – 8 p.m.
Login to most uOttawa web applications, uoCampus, Office 365, Brightspace, uoZone, VirtuODependent on vendor
Service Status (office.com)
VirtuO

The third Wednesday of every Month.

 e.g. Jan 17, Feb 21, March 20, etc.

uoCampus & uoZone As needed basis.
Microsoft Office suite including Outlook, Calendar, etc.Dependent on vendor
Service Status (office.com)
uoForms for web formsAs needed basis. 
Workday Weekly on Saturday
between 2 a.m. and 5 a.m.
Women taking call on headset.

Get in touch

You have various options for getting help: Service Desk, Morisset Service Desk, live chat, telephone support and Student IT Care. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, or hardware, you can count on us.
Contact us