System upgrades as well as security updates are applied during different times that may cause a short period of unavailability for users. Please consult this information regularly. Subject to change without notice.

Women in lab on computer.



Network, WiFi


Monday - Friday

8 a.m. - 3 p.m.

University web site


Last Tuesday of the month 

12 p.m. – 5 p.m.


In 2022: June 28, July 26, Aug. 30, Sept. 27, Oct. 25, Nov. 29, Dec. 20


In 2023: Jan. 31, Feb. 28, Mar. 28, Apr. 25

uOttawa applications requiring authentication, workstation login, lab login, WiFi, VPN, LiquidFiles, Banner self-service, eReviews, eAwards, etc. 

Several times a week

6 p.m. – 8 p.m.

Login to most uOttawa web applications, Peoplesoft, Office 365, Brightspace, uoZone, VirtuO

Dependent on vendor


Service Status (

uoCampus, uoZone, VirtuO


Monthly on Thursday mornings


In 2022: July 21, Aug. 25, Sept. 22, Oct. 20, Nov. 24, Dec. 15 


In 2023: Jan. 26, Feb. 23, Mar. 23, Apr. 20

Microsoft Office suite including Outlook, Calendar, etc.

Dependent on vendor


Service Status (

uoForms for web forms


Periodically on Monday afternoons

In 2022: Sept. 12, Dec. 12

In 2023: Mar. 13



Periodically on Monday afternoons

In 2022: July 13, Oct. 12

In 2023: Jan. 18, Mar. 13

Banner PROD  In 2022: November 18 (all day)
Fast PROD In 2022: November 25 (all day)
Women taking call on headset.

Get in touch

You have various options for getting help: Service Desk, Morisset Service Desk, live chat, telephone support and Student IT Care. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, or hardware, you can count on us.
Contact us