Service Alerts

System upgrades as well as security updates are applied during different times that may cause a short period of unavailability for users. Please consult this information regularly. Subject to change without notice.

	System	When
	Upgrade of wireless infrastructure	Wednesday, October 25 8 a.m. - 12 a.m.
	Workday	Maintenance occurs from 2 a.m. to 5 a.m. every Saturday morning
	Network, WiFi	Monday - Friday 8 a.m. - 3 p.m.
	University website	Last Tuesday of the month 12 p.m. – 5 p.m. In 2023: Jan. 31, Feb. 28, Mar. 28, Apr. 25
	uOttawa applications requiring authentication, workstation login, lab login, WiFi, VPN, LiquidFiles, eReviews, eAwards, etc.	Several times per week 6 p.m. – 8 p.m.
	Login to most uOttawa web applications, uoCampus, Office 365, Brightspace, uoZone, VirtuO	Dependent on vendor Service Status (office.com)
	uoCampus, uoZone, VirtuO	Monthly, on Thursday mornings In 2023: Jan. 26, Feb. 23, Mar. 23, Apr. 20
	Microsoft Office suite including Outlook, Calendar, etc.	Dependent on vendor Service Status (office.com)
	uoForms for web forms	Periodically on Monday afternoons In 2023: Mar. 13
	uoCal	Periodically on Monday afternoons In 2023: Jan. 18, Mar. 13
	Workday	Weekly on Saturday between 2 a.m. and 5 a.m.

Get in touch

You have various options for getting help: Service Desk, Morisset Service Desk, live chat, telephone support and Student IT Care. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, or hardware, you can count on us.