System upgrades as well as security updates are applied during different times that may cause a short period of unavailability for users. Please consult this information regularly. Subject to change without notice.

SystemsMaintenance period 
Papercut 
Performed maintenance on an as-required basis.
uoPrint 
Performed maintenance on an as-required basis.
Archibus 
Maintenance occurs twice a month on Thursdays from 4:00 p.m. to 4:30 p.m.
Workday Maintenance occurs from 2 a.m. to 5 a.m. every Saturday morning
Network, WiFiMonday - Friday
8 a.m. - 3 p.m.
University websiteTwice a month, normally on the first and third Wednesdays of the month.
uOttawa applications requiring authentication, workstation login, lab login, WiFi, VPN, LiquidFiles, eReviews, eAwards, etc. Several times per week
6 p.m. – 8 p.m.
Login to most uOttawa web applications, uoCampus, Office 365, Brightspace, uoZone, VirtuODependent on vendor
Service Status (office.com)
VirtuO
Approximately once a month, every three weeks, typically on a Wednesday.
uoCampus & uoZone As needed basis.
Microsoft 365 Services (including Outlook, Teams, SharePoint..etc.) Dependent on vendor
Service Status (office.com)
uoForms for web formsAs needed basis. 
Women taking call on headset.

Get in touch

You have various options for getting help: Service Desk, Morisset Service Desk, live chat, telephone support and Student IT Care. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, or hardware, you can count on us.