1. Downloading and launch the UpPatient app from Google Play or Apple Store.
2. Search and select the " uOttawa | Centre de santé et mieux-être étudiant / Student Health and Wellness Centre"
3. Create your account. For more information on how to create your account, consult the UpPatient Help article (in English only). Please note that the help features on the app are available in English only.

• We release timeslots a few days in advance, and they may book up quickly. If you are unable to book an appointment online, please call the Centre directly. However, there is no guarantee of appointment availability.
• Remember to always have your health card (or UHIP number if you’re an international student) and student card handy when booking and attending your appointment.
• For more information regarding protection of your health information, please consult the Student Health and Wellness Centre Public Notice in accordance with the Personal Health Information Protection Act (PHIPA).
• Students enrolled with the University of Ottawa or Saint Paul University have access to all services at the Student Health and Wellness Centre (some exceptions apply). Please consult the Student Eligibility for Care Policy.

A missed appointment is:

•  not showing up for a scheduled appointment and not notifying the Centre, or
• cancelling an appointment within 24 hours (see the “Fees” page).
• For more information consult the missed appointment policy document.

If you are unable to attend your scheduled appointment, contact our Centre right away at 613-562-5498 or send an email to [email protected]. Since appointments are in high demand, your quick cancellation will give another student the opportunity to access timely care.

Your scheduled appointment time is reserved just for you. Our providers make every effort to be on time for scheduled appointments. In return, we ask that you help us by keeping your scheduled appointments and by notifying us in advance when you are unable to do so. When you give us advanced notice, we are able to accommodate other students.

Appointment Reminder:

As a courtesy, the Centre sends appointment reminders via email or text messages for all scheduled appointments. If you do not receive appointment reminders, you are still responsible for arriving on time.

Our physicians and staff members are dedicated to ensuring that you receive the medical attention you need in a respectful manner. Please remember that our zero-tolerance policy towards disrespect and inappropriate behavior is in effect at all times. We appreciate your patience in order to maintain a positive and respectful environment.