A missed appointment is:
- not showing up for a scheduled appointment and not notifying the Centre, or
- cancelling an appointment within 24 hours (see the “Fees” page).
- For more information consult the missed appointment policy document.
If you are unable to attend your scheduled appointment, contact our Centre right away at 613-562-5498 or send an email to [email protected]. Since appointments are in high demand, your quick cancellation will give another student the opportunity to access timely care.
Your scheduled appointment time is reserved just for you. Our providers make every effort to be on time for scheduled appointments. In return, we ask that you help us by keeping your scheduled appointments and by notifying us in advance when you are unable to do so. When you give us advanced notice, we are able to accommodate other students.
As a courtesy, the Centre sends appointment reminders via email or text messages for all scheduled appointments. If you do not receive appointment reminders, you are still responsible for arriving on time.