For more information on off-campus wait times, visit the Government of Ontario’s Wait Times in Ontario webpage.

Understanding Wait Times
On-Campus Services

Physical Health Appointments
Appointment release: 2 weeks ahead of time
*Appointments will not display on the web portal or UpPatient app if there are no appointments available. Please visit the Health Care - When and Where page for alternative options.
*At the Student Health and Wellness Centre, appointments with a psychiatrist are only available by referral. Depending on your needs, the wait is currently 8 months or more.

Mental Health Appointments
Appointment release: 4 days ahead of time
Appointments will not display on the web portal or UpPatient app if there are no appointments available. Please visit the Getting Help page for alternative options.
*At the Student Health and Wellness Centre, appointments with a psychologist are only available by referral from a health care provider. Depending on your needs, the wait is currently 8 months or more.
Personalized Health Education
These appointments are only available via referral from a health professional within the Student Health and Wellness Centre.
Appointments are usually bookable within 2 to 3 weeks of the request.

Student Support Team – Case Management
- Following a referral, the Student Support team will reach out within 3 business days.
- An appointment is set up with the student based on their availability (usually within the next week).
Off-campus services

Visiting the emergency department
Depending on your needs, you may wait 2 hours or more to first be assessed by a doctor or nurse practitioner in the emergency department. After the initial assessment, you may need to wait for tests or care. Visit the Health Care – When and Where? page to discover other options for care based on your needs.
To learn more and to see the average wait times of different locations in your area, visit the Government of Ontario’s Time spent in the emergency department page.

Getting diagnostic imaging (CT and MRI)
Depending on your needs, you may wait between 2 days and 4 months to get an magnetic resonance imaging (MRI) test and between 1 day and 6 months for a computerized tomography (CT) scan.
To learn more and to see the average wait times of different locations in your area, visit the Government of Ontario’s Wait times for diagnostic imaging page.

Seeing a specialist or getting surgery
Depending on your needs, you may wait up to 5 months or more to see a specialist or to get a surgery.
To learn more and to see the average wait times of different locations in your area, visit the Government of Ontario’s Wait times to see a specialist and for surgery page.
Tips to reduce wait times

Travel

Follow Instructions

Time Flexibility
