To request a suspension, email [email protected] with the subject “Temporary suspension of membership.” Provide your full name as shown on your access card, the barcode on your access card and the dates you wish to suspend your membership.
We’ll email you within two business days to confirm the status of your request.
Please note the following:
- You can’t suspend your membership for more than half of its duration nor make the suspension retroactive to your request date.
- An administration fee of $10 (plus applicable taxes) will be charged.
- Holders of special summer memberships, members of the APTPUO and University of Ottawa students aren’t eligible for a temporary suspension.
- Once we accept and process your request, it is irrevocable and cannot be changed.