Frequently asked questions (FAQ)

For the University Health Insurance Plan (UHIP)

If you need immediate medical care

Seeing a doctor or going to the hospital: 

  • Go to the medical clinic located on campus: bring your student card and your Statement of Account (UHIP must appear there) or your UHIP card.
  • If you haven't received your UHIP coverage card yet, please note that only students who have paid their UHIP fees in full receive a UHIP card. It is emailed as a PDF from Cowan Insurance Group to your uOttawa email account. It takes 10 business days after the University receives your full UHIP payment to receive your UHIP card. 

Other services:  

  • See the websites of the student associations: GSAED and UOSU.

If you need information

Do you have general questions about UHIP or additional health and dental insurance? See the following videos: 

University Health Insurance Plan (UHIP) FAQ

Contact us


Tabaret Hall, Room M386
550 Cumberland Street
Ottawa, Ontario
K1N 6N5

Tel: 613-562-5847
Fax: 613-562-5100
Email: [email protected]

Hours of operation

September 1 to May 31: 
Monday to Friday: 9 a.m. to 4:30 p.m.

June 1 to August 31:
Monday to Friday: 9 a.m. to 3:30 p.m.

Please note that the University of Ottawa offices are closed during statutory holidays and during the winter break. Visit the Important academic dates and deadlines page for more information.