Follow the instructions provided in the installation and configuration guide. 

Follow the instructions provided in the installation and configuration guide. 

You can reset your faculty of medicine password by accessing the manage password page.

Please try synchronizing your password using the Manage passwords page.
Note: you have to use your uottawa username in front of @uottawa.ca email
Did you know that synchronizing your password works across all applications at the University of Ottawa. (Faculty of Medicnie and uOttawa account)

Yes you can work from home using your own computer. We ask that you have an up-to-date virus software.

• The university does provide a free solution if you do not have one.
• Please also be aware of the security guidelines.

Follow the instructions provided in the following guides: 

• Pool drive mapping
• VPN installation 

Sponsoring a Student for VPN Access.

• If a student requires Remote access to a Research Drive:
  1. The Lab owner will need to fill the Request a sponsored account form from the Central IT site.
  2. The account will be created and sent back to the student.
  3. The Student will be able to follow to instructions above to install the VPN and Drive.

Follow the instructions provided in the following resources: 

• Information to install Teams
• Information to install OneDrive

Simply connect through your uOttawa Microsoft office account using your faculty of medicine account.

We offer a variety of consulting and support services for mobile and communication devices such as smartphones (BlackBerry, iPhone, Android) and tablets (iPads, MS Surface tablet).

Authorized smartphone purchases

For Faculty of Medicine staff that have been pre-approved to carry a mobile device, we will sit down with you to go over your needs and provide recommendations. We will coordinate with our suppliers and our finance department to have the device ordered for you and to arrange billing on the authorized University budget code.

Smartphone corporate plan for uOttawa employees

The University of Ottawa has negotiated a corporate plan that is available to all University of Ottawa staff. Please consult us for more information on plans and availability.

Smartphone/tablet support

We provide support for a variety of tasks on mobile devices, such as initial setup and configuration, configuring the wireless network, your university e-mail account, and more. Our expertise lies in Apple-branded devices and BlackBerries but we are often able to provide support for getting onto the wireless network for Windows Phone or Android devices.

The Information Management Services is responsible for the purchasing of all IT-related equipment for the Faculty of Medicine support staff as well as its' academic leaders. We provide consulting services for all other members of the faculty wishing to purchase computers or IT equipment.

Supported vs. non-supported computers

All non-standard Dell (not available on the University's Dell Premier site) or other manufacturer's computers will be labeled with an unsupported sticker. Note that some unsupported computers are not eligible for the University's licensed software such as Microsoft Windows or Office. Please contact us for more information or to request a consult prior to purchasing non-standard equipment.

OneDrive

All eligible users have access to OneDrive. Explore the service overview to find out more.

Access to share drive(P: & R: drive)

Fill out a request using the Help form including the following information : 

• First Name, Last Name  
• Employee / Student Number
• Access required for which drive (P or R)  
• List the complete Path of the folder required (P:\Medtech\Common File) below  

Important: Failing to provide the required information and the complete path of the folders will cause delays in the creation of the account/access.  

Administrative departments/units storage

We provide unlimited capacity for administrative departments and units. You may request new file shares through our Help form.

We offer to the Faculty of Medicine staff, faculty members and learners a wide variety of IT and audio-visual equipment available for single or multi-day loan. We also offer a variety of computing cables and connectors for connecting your laptop to the audio/visual equipment located in our classrooms.

Equipment types

• Laptops (Dell and Apple)
• Projectors
• Audio sound system
• Polycom - teleconference equipment
• Podium
• Microphones
• Projector screens
• Portable speakers, webcams
• Miscellaneous cables and connectors (e.g.: projector connectors/cables, power cables, extension cords)

Loan period

We permit equipment to be loaned for periods of up to 2 weeks.

Long-term loans (for periods exceeding 2 weeks) require prior approval and is subject to availability. Please note that all equipment out on long-term loan may be recalled at any point based on the needs of the service.

How to proceed

Come and see us in person at RGN room 3028 or send us a request via the Help form with as much information as possible regarding your event, ie: equipment needed, date, place of event ... 

Fill out a request using the Help form including the following information : 

• Name of the shared mail box  
• Who is the owner  
• Who needs to have access added, modified or removed 
• Which access level is needed for each user. (Read only/ Read-Write / Full access) 
   

Visit the links below to answer your questions regarding these services:

• Storage solution
• High performance computing
• Scientific computing 
• Access to my servers at all times
• Data center to securely host servers 
• Securely house my data and computation systems 
• Virtual hosting    

Still haven't found what you are looking for, contact us.

Visit our Microsoft 365 page for general information regarding the application

Explore our Training guide