There are various consequences if your uOttawa account is overdue, including not being able to enroll in courses and receive official documents (diplomas, transcripts, official confirmations, letters of permission, etc.) until your balance is fully paid. *
The University is under no obligation to issue any transcript, award any diploma, or register a student if that student has not paid tuition fees, residence fees, or any other fee appearing on his statement of account.
*This policy (Academic Regulation C-9.4) applies even if you have declared bankruptcy under the Bankruptcy and Insolvency Act or you have made a consumer proposal related to your debt.
External Collection Agency
When an account remains overdue for an extended period of time, the file is transferred by uOttawa to an external collection agency, which could have an impact on your credit rating. The transfer is done following this schedule:
| Last registered term | Transfer to an external collection agency |
|---|---|
| Fall | Following Fall term |
| Winter | Following Fall term |
| Summer | Following Fall term |
Before transferring an account to an external collection agency, we contact you to inform you of your debt and the possible consequences. However, we are not responsible if we can’t reach you. You are responsible for keeping your account in good financial standing, updating your contact information, and checking your email.
If we transfer your file to an external collection agency, the agency will communicate with you in writing. It’s very important that you answer the agency promptly, to reach a payment agreement and settle your debt.
Please note that under University Policy 90, a student’s personal information can be transferred to a collection agency for debt recovery purposes.
Convocation / Official documents
We appreciate that some students may be experiencing financial difficulties. Students owing money to the University of Ottawa do not require special permission to participate in the University’s graduation ceremony. Although they may attend the celebration, they will not receive diplomas, certificates, transcripts, or enrolment verification documents (statements of studies, statements of degrees conferred).
Delinquent accounts will be transferred to an external collection agency after the ceremonies.
The contact information for the University of Financial Resources Sector is:
Financial Resources
Tabaret Hall, room 021
550 Cumberland Street
Ottawa, ON K1N 6N5
[email protected]
To speak with a representative over the phone, join our virtual line.