| Problem type | Definition (examples are not limited to those shown below) | Initial Response Time | Contact |
|---|---|---|---|
| Building envelope issues | Foundation, brick, siding, and external windows issues | Response within 30 calendar days | Submit a Client Support ticket |
| Hot work permit request | Hot work permit request | Protection at 613-562-5499 | |
| Vandalism repairs | Graffiti removal (non-offensive) | 5 business days | Submit a Client Support ticket |
General Repairs & Building Envelop
General Repairs & Building Envelop encompasses maintenance and restoration tasks to preserve the integrity of structures.
It includes fixing roofing, siding, windows, doors, and foundational elements to protect against weather and environmental damage, ensuring the building's safety, energy efficiency, and longevity.
Common problems, issues or requests
Minor Building Alterations/Equipment Installation
Minor building alterations, equipment installations and other services that falls outside the regular maintenance plan is considered a general service which Facilities Services will complete.
Submitting your Minor Building Alteration or Equipment Installation Request
To submit a Minor Building Alteration, Equipment Installation Request:
Submit an online Facilities Request. To ensure that your request is processed in a timely fashion, include detailed information regarding your request. This form generally describes the required work, where and when the work is to take place and the customer contact information.
The online Facilities Request form also requests information on how the project will affect energy use of the building e.g is the project adding electricity powered equipment or air-conditioning, and if so, what is the estimated additional energy load? This information is requested in an effort to better account for energy use and to support energy conservation efforts.
Contact us
Service requests
Submit a Client Support ticket