| Problem type | Definition (examples are not limited to those shown below) | Initial Response Time | Contact |
|---|---|---|---|
| Accessibility and Mobility Systems | Accessible door operator or elevator issues | Same Day | Submit a Client Support ticket |
| Accessibility on campus | Reporting Accessibility Limitation within campus infrastructure | 1 business day | Submit a Client Support ticket |
| Alarm door issues | Alarm Door Issues relating to sensor damage, power problems and/or installation issues | Same Day | Submit a Client Support ticket |
| Building or space security | Faulty locking mechanism not allowing exit or entrance to an area | Same Day | Submit a Client Support ticket |
| Carpentry requests | Installations: art work, blind, tv screen and blackboard installation | Response within 30 calendar days | Submit a Client Support ticket |
| Carpentry requests | Maintenance tasks: patch and paint | Response within 30 calendar days | Submit a Client Support ticket |
| Carpentry requests | Repair Issues: cabinet door, ceiling tile, flooring, repairs broken furniture, broken interior window and whiteboard | Response within 30 calendar days | Submit a Client Support ticket |
| Chemical, gas, or fire hazards | Chemical spill, fire alarm panel ringing, gas detector ringing, gas leak, and smell of gas and/or smoke | Immediate | Submit a Client Support ticket |
| Damaged Equipment or furniture | Report Damaged Equipment (excluding IT) | 3 business days | Your Facility Manager |
| Disasters | Flood and/or overflowing toilet | Immediate | Submit a Client Support ticket |
| Disasters | Fire or explosion | Immediate | Submit a Client Support ticket |
| Doors card reader issues | Doors Card Reader malfunctions | Same Day | Submit a Client Support ticket |
| Electrical issues | Emergency generator problem, light issue (room is dark), and tripped breaker | Same Day | Submit a Client Support ticket |
| Electrical requests | Clock issue, lighting issue (does not affect daily operations), and shutdown or bypass request | Response within 30 calendar days | Submit a Client Support ticket |
| Elevators and lifting devices issues | Clock issue, lighting issue (does not affect daily operations), and shutdown or bypass request | Same Day | Submit a Client Support ticket |
| Elevators and lifting devices issues | Emergency phone and panic button malfunction | Same Day | Submit a Client Support ticket |
| Emergency phone issues | Emergency phone malfunction | Same Day | Submit a Client Support ticket |
| Entrapment | Elevator entrapment | Immediate | Submit a Client Support ticket |
| Entrapment | Faulty locking mechanism preventing access or exit to a building | Immediate | Submit a Client Support ticket |
| Equipment installation or upgrade | Request Equipment Installation or Upgrade | 3 business days | Your Facility Manager |
| Equipment repairs | Carbon dioxide alarm | 5 business days | Submit a Client Support ticket |
| Equipment repairs | Compressed air issue | 5 business days | Submit a Client Support ticket |
| Equipment repairs | Localized steam issue | 5 business days | Submit a Client Support ticket |
| Equipment repairs | Noisy equipment | 5 business days | Submit a Client Support ticket |
| Equipment repairs | Ventilation schedule | 5 business days | Submit a Client Support ticket |
| Fire extinguisher issues | Fire extinguisher issues | Communiquer avec le Service de la protection au 613-562-5499 | |
| Fire protection system issues | Control panel issue, damaged fire extinguishers, blocked fire exit | Same Day | Submit a Client Support ticket |
| Floor plans | Request a copy of floor plans | 5 business days | [email protected] |
| Issues with Specialized Facilities | No cooling to ice rinks, pool water chlorine issue, and sport dome (low static air) | Same Day | Submit a Client Support ticket |
| Keys, fobs and access | Additional keys or fob required | 3 business days | Your Facility Manager |
| Lighting repairs | Light flickering, and individual light out | 5 business days | Submit a Client Support ticket |
| Lock & alarm repairs | Door alarm, door closure issue, and lost keys and/or lost FOB | 5 business days | Submit a Client Support ticket |
| Lock and Alarm Issues | Faulty intrusion alarm | Same Day | Submit a Client Support ticket |
| Panic button Issues | Panic Button malfunctions | Same Day | Submit a Client Support ticket |
| Reporting data | Request Reporting Data such as COU data, accessibility data etc | Response within 30 calendar days | Submit a Client Support ticket |
| Security systems | Card access, door alarm, camera, emergency phone, and panic button | Same Day | Submit a Client Support ticket |
| Space management errors or omissions | Report space management errors or omissions | 5 business days | Your Facility Manager |
| Ventilation issues | Fume hood issue, no ventilation, no heating/cooling, and temperature alarm issues in classroom/lab/electrical vault/server room | Same Day | Submit a Client Support ticket |
| Ventilation requests | Air flow measurement | Response within 30 calendar days | Submit a Client Support ticket |
| Water & water fountain issues | No domestic hot water, reverse osmosis down, and water fountain filter light is red | Same Day | Submit a Client Support ticket |
Security & Building Systems
We handle all requests from the uOttawa campus community related to building systems and security issues.
Our services includes requests for repairs or support with alarms, card readers, elevators, emergency phones, ventilation, access control, and other critical infrastructure. You’ll find information below on how to report an issue, who to contact, and what response time to expect.
Common problems, issues or requests
Heating & Ventilation
To have the set-back/set-up temperature schedule adjusted outside of regular office hours, please submit a Room Occupancy Schedule Change Request. This adjustment is part of uOttawa's energy conservation measures, where temperatures are set-back during unoccupied periods (no heating above 17°C, no cooling below 28°C), and maintained at 21°C (heating season) or 26°C (cooling season) during occupied periods for human comfort.
You may request this adjustment if:
- You plan to work over the weekend at your workspace.
- Space temperature needs to be maintained over the winter break.
- Exams will be held over the weekend.
- You are hosting an event that extends beyond regular office hours or occurs over the weekend (no need for a separate request if already included in your Event Setup Request).
- Research facilities and labs require controlled temperatures to meet research requirements.
Please ensure to include specific details and requirements in your Room Occupancy Schedule Change Request.
Contact us
Service requests
Submit a Client Support ticket