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Ask and contact

Have a question? We’re here to support you. The Library offers you several ways to get in touch with a Librarian virtually through our online service or in person.

How to get in touch

help desk

Come see us

All library locations.

chat

Chat service / Text

Check out the chat / text schedule. For quick queries, you can reach us virtually!

email

Email your question

Send your question to [email protected]. We usually respond within 24 hours.

Support

Call for help!

Speak to a library staff member at 613-562-5213 during opening hours

Chat and text schedule

Summer Schedule

May 4  – August 1st, 2026

Monday - Thursday: 10:00 a.m. to 5:00 p.m.
Friday: 10:00 a.m. to 4:00 p.m.

Saturday and Sunday: Closed

Late Summer 2026 Schedule

August 4  – September 4, 2026

Monday - Friday: 12:00 p.m. to 4:00 p.m.
Saturday and Sunday: Closed
 

The Chat will be closed on the following days:

  • Wednesday, July 1st, 2026
  • Monday, August 3rd, 2026

Ask a Librarian is a collaborative virtual reference service that offers real-time research assistance from librarians and library staff from participating Ontario universities including the University of Ottawa. You can find the Privacy Policy for Ask a Librarian.

  • Your phone number is always kept confidential.

Frequently asked questions

Consult our FAQ for answers to frequent questions about the libraries, our services and our resources.

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