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Ask and contact

Have a question? We’re here to support you. The library offers you several ways to get in touch with a librarian virtually through our online service or in person.

How to get in touch

help desk

Come see us

All library locations.

chat

Chat service / Text

Check out the chat / text schedule. For quick queries, you can reach us virtually!

email

Email your question

Send your question to [email protected]. We usually respond within 24 hours.

Support

Call for help!

Speak to a library staff member at 613-562-5213 during opening hours

Chat and text schedule

Spring schedule 2025

April 14, 2025 - May 2, 2025

  • Monday - Friday: noon to 4:00 p.m.
  • Saturday and Sunday: Closed

Summer schedule 2025

May 5, 2025 - August 1, 2025

  • Monday - Thursday: 10:00 a.m. to 5:00 p.m.
  • Friday: 10:00 a.m. to 4:00 p.m.
  • Saturday and Sunday: Closed

Late Summer schedule 2025

August 5, 2025 - August 29, 2025

  • Monday - Friday: Noon to 4:00 p.m.
  • Saturday and Sunday: Closed

The Chat will be closed on the following days:

  • July 1, 2025
  • August 4, 2025
  • September 1, 2025

Ask a Librarian is a collaborative virtual reference service that offers real-time research assistance from librarians and library staff from participating Ontario universities including the University of Ottawa. You can find the Privacy Policy for Ask a Librarian.

  • Your phone number is always kept confidential.

Frequently asked questions

Consult our FAQ for answers to frequent questions about the libraries, our services and our resources.

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