Please direct all billing inquiries to:
We accept cheque, credit card, direct deposit, and wire transfer; we do not accept Interac e-Transfers. We do not charge tax on our services.
Please indicate the invoice number on all remittance.
Please make cheques payable to:
University of Ottawa – AEL AMS Laboratory
Mail payment to:
We accept Visa and MasterCard; please note that we do not keep credit card information on file. To make payment please contact the AEL-AMS Administrative Office (613-562-5800 ext. 7177).
To set up direct deposit with the University, please email with a request stating with your organization’s full name and address and the responsible contact person’s name and email address for the direct deposit. If the University of Ottawa is already a vendor with your company, please advise us when a payment is made. In order to track the payment in our financial system, please email with the company name, payment date, invoice number, and amount.
If you would like to remit payment via wire transfer, email to request our banking information. In order to track the payment in our financial system, please email with the company name, payment date, invoice number, and amount.
A purchase order (PO) is required for submissions over $5,000 CAD. Please include your PO or contract number on your submission form.
Invoices are payable upon receipt (net 30). The fee schedule rates for all lab units are assigned based on the billing address listed on the cover sheet of the submission form, and the pricing listed on our website at the time of submission.
Canadian academic, non-profit, and government users:
Users from Canadian academic institutions, registered non-profit organizations, indigenous groups, and government agencies will be invoiced following the delivery of their results.
Commercial, independent, and international users:
Users from private Canadian companies, users not affiliated with a company or academic institution, and those from abroad are required to remit payment in full prior to release of their results. An invoice will be issued upon submission.
Users from the or the (including faculty, adjuncts, post-docs, graduate, and undergraduate students) are entitled to internal rates. In order to qualify for internal rates, users must remit payment from a university-administered fund. Please contact us for internal pricing.