The TCLF exam is conducted online, under Zoom supervision. A team of proctors will be present to ensure that the exam runs smoothly, just like in a traditional exam room.
You must verify that you have access to the Brightspace platform BEFORE the day of the test. If you have not done so, you will not be allowed to take the test, even if you have received the Zoom link.
Check out some useful websites, including:
BEFORE THE TEST – Mandatory steps
Logging into Brightspace
The Brightspace platform will be available one week before the test date. You must log in during this period to ensure that your access is working properly and to avoid any technical difficulties on the day of the test.
Creating or resetting your password:
Create/change a password
You must use the exact same email address you provided when you registered for the TCLF, and you must not use a username ending in @uOttawa.ca, even if you already have one.
If you encounter an error:
- Try a different browser.
- Try a different computer.
- Clear your browser's cache.
What to do if you cannot access Brightspace?
- Use the forgotten password feature from the link above.
If that still does not work, contact Virtual Campus (Brightspace) technical support: 1-866-811-3201 (24/7 service)
Support page
Do not email the TCLF team with access issues.
Important deadlines
If you have not logged in within three days of the platform opening, a reminder will be sent to you.
If you have not confirmed your access by Wednesday morning of the week of the test, you may not be allowed to take the test.
No refunds will be given for absences or unvalidated access. A new registration (with fees) will be required.
TECHNICAL PREPARATION
Before test day
- Check that Zoom is installed and working on your computer.
- More information about Zoom:
- Zoom – SAEA Support