Areas open to public
(including areas where food is served, sold, or offered for sale)
No need to register
Handlers are welcome to enter University of Ottawa facilities that are open to the public with their service animal, and to keep their service animal with them while on campus, at no extra cost, in accordance with University of Ottawa Policy 119 – Accessibility for persons with disabilities and with Ontario regulations outlined in food premises under the Health Promotion and Protection Act (HPPA) unless the animal is excluded by another law, including:
When another law prohibits a service animal from entering an area open to the public, the accommodation facilitator will seek another way of providing the handler with access to the good, service, or facility.
Where it is not immediately obvious that the animal is supporting the handler’s disability-related needs, accommodation facilitators can request an animal verification by contacting Protection Services at 613-562-5499.
Handlers will need to provide acceptable documentation to show that the animal is a service animal (such as a medical note).
Areas closed to the public
(e.g.: classes, workplaces and residences)
The following accommodation processes are applicable to all service animals other than guide dogs as defined under the Blind Persons Rights Act, 1990.
However, the handler is required to notify the designated accommodation service provider or accommodation facilitator in advance when the presence of the animal could raise safety concerns, necessitate arrangements, or trigger the need for disability-related accommodations for other members of the campus community occupying the same space, such as in the case of severe allergies.
The University of Ottawa is committed to accommodating individuals with service animals up to the point of undue hardship, as outlined in the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Blind Persons Rights Act, 1990 and the Health Promotion and Protection Act (“HPPA”).
When a service animal is included and designated as an accommodation, the individual concerned shall undertake to register the service animal.
Often a person may need specific accommodations for their service animal in terms of housing, employment, or education. In such cases, accommodation service providers may require information beyond a brief medical note.
Accommodation service providers
On-campus housing accommodations
Residents must follow the Housing and Residence Life process (Requests for Support and Adaptive Measures) found in the Residence Agreement, Code of Conduct and Disciplinary Procedure (pdf).
Service animals are not permitted in restricted areas unless pre-approved; a risk assessment must be conducted in accordance with Policy 77 - Occupational Health and Safety.
Athletics and recreation areas
More information on the use of service animals while using sports and recreational services, facilities, and equipment can be found on the Athletics and Recreation – Accessibility webpage