The goal of the AODA is to make Ontario accessible by 2025 by removing barriers that prevent persons with disabilities from fully participating in their community lives.

AODA sets accessibility standards that Ontario employers, including uOttawa, must meet.

This Regulation establishes the accessibility standards for the general requirements, customer service, information and communications, employment, transportation and the design of public spaces.

To help you better understand the standards and the requirements that apply to uOttawa, we have created guidelines for each of the standards.

Under the Code, everyone has the right to be free from discrimination because of disability or perceived disability in the social areas of employment, services, goods, facilities, housing, contracts and membership in trade and vocational associations.

This right means that persons with disabilities have the right to equal treatment, which includes the right to accessible workplaces, public transit, health services, restaurants, shops and housing.

The duty to accommodate

The duty to accommodate persons with disabilities means accommodation must be provided in a manner that most respects the dignity of the person, if to do so does not create undue hardship.  Dignity includes consideration of how accommodation is provided and the individual’s own participation in the process.


  • The University must consider, assess and accommodate each person individually.
  • If putting the best solution in place is not possible, or if doing so results in undue hardship, uOttawa still has the duty to put into place the next-best, a phased-in or an interim solution.
  • The needs of persons with disabilities must be met unless doing so would cause undue hardship.

Factors used to determine undue hardship

Under the Code, only three factors can be considered when deciding whether an accommodation would cause undue hardship:

  • Cost
  • Any available sources of external funding
  • Any health and safety requirements

The onus of proof of undue hardship lies with the University. The Code stipulates that the evidence required to prove undue hardship must be real, direct, objective and, in the case of cost, quantifiable.

Contact us

Human Rights Office

1 Stewart St.
(Main Floor – Room 121)
Ottawa, ON, Canada
K1N 6N5

Tel.: 613-562-5222
Fax: 613-562-5964
Email: [email protected]

Office hours

Monday to Friday, from 8:45 a.m. to 4:00 p.m.

Human Rights Office social media